When this happens...
FormstackNew Submission
Then do this...
IntercomCreate/Update User

If you're receiving new customer requests via Formstack, why not double up on your productivity and add them to your Intercom user base automatically? This Formstack Intercom automation can do this for you! Once you set up this integration, any new Formstack submission will trigger the creation or update of an Intercom user automatically and reliably.

Note: if there is no user with a matching email, a new user will be created in its place

How It Works

  1. A new submission is received via Formstack
  2. Zapier automatically creates or updates a user on Intercom

What You Need

  • Formstack account
  • Intercom account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Formstack + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Formstack
New Submission

Triggers when a new added submission for a form is submitted. Uses webhooks for instant triggering.

Formstack
Create Submission

Creates a submission for a form in FormStack.

Intercom
New User

Triggers when a new user is created.

Intercom
Create/Update User

Update a user within Intercom given their e-mail address.

Intercom
Lead Converted to User

Triggers when a lead converts to a user.

Intercom
Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

Intercom
New Conversation

Triggers when a new conversation is created by a user in Intercom.

Intercom
Add User Tag

Attach a tag to a specific user.

Intercom
New Unsubscription

Triggers when a user unsubscribes from Intercom.io emails.

Intercom
Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

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Become a Zapier Integration Partner

Formstack is one of the easiest ways to build custom forms that let you collect data your way.

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.