Dixa + Google Sheets Integrations

How to connect Dixa + Google Sheets

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Supported triggers and actions

What does this mean?

- Conversation IDRequired
  The Conversation ID you want to add the internal note to.
- Agent ID
  The ID of the Agent you want to use as author of this internal note.
- MessageRequired
Action
Write
- contact
  The contact/user you want to anonymize
- Force anonymizationRequired
  If set to true, anonymizes entity regardless of the status of related conversations. Defaults to false
Action
Write
- Conversation IDRequired
- StatusRequired
Action
Write
- Requester IDRequired
- Email Integration EndpointRequired
- subjectRequired
- messageRequired
- Agent ID
  This is only used for outbound messages. The value will be ignored if the conversation is inbound.
- Language
  This is optional and will set the conversation language to the selected language. When set, this will impact for example the CSAT language if CSAT is enabled. Languages are set following the ISO 639-1 Standard, which are 2-letter codes representing the language.
  Examples: en for English, nl for Dutch, fr for French or es for Spanish
- channelRequired
- Direction
Action
Write
- ActionRequired
- TagRequired
- Conversation IDRequired
Action
Write

- User IDRequired
Action
Search
- Conversation IDRequired
Action
Search

- CSIDRequired
Action
Search
- Queue IDRequired
Action
Search
- Phone numberRequired
  Needs to be in E.164 format without any spaces (eg +19993330033)
- RoleRequired
Action
Search
- Phone numberRequired
  Needs to be in E.164 format without any spaces (eg +19993330033)
- RoleRequired
- NameRequired
- Email
- Avatar URL
  Optional. Provide a URL to the avatar of this user (e.g. a JPG, PNG or GIF file. It will be shown inside the Dixa platform.
Action
Search or write
- No Team Drive
  If you want to use this trigger with a Sheet that resides in your Google Team Drive, you have to workaround the issue using these steps.
- SpreadsheetRequired
- WorksheetRequired
  You must have column headers
Trigger
Instant
Try It
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
  You must have column headers
- Trigger Column
  Trigger on changes to cells in this column only. Leave this field blank if you want the Zap to trigger on changes to any cell within the row. Please note: All new rows will trigger the Zap even if the Trigger column is empty. Add a Filter step to stop the Zap from continuing if this column is empty in a new row.
Trigger
Scheduled
Try It
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
Trigger
Scheduled
Try It
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
Action
Write
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- Spreadsheet Containing the Worksheet to CopyRequired
- Worksheet to CopyRequired
- Copy To
  Which spreadsheet should the worksheet be copied to? If left blank, it will be copied to the spreadsheet containing the original worksheet.
Action
Write
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- TitleRequired
- Headers
- Overwrite?
  If a worksheet with the specified title exists, its content would be lost. Please, use with caution.
Action
Write
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
- RowRequired
  If you want to update the same row each time select a row from the dropdown box. To dynamically update the row, click open the dropdown and choose the "Custom" tab, then the "Add a search step" button.
- Background Color
  Choose from your current custom Theme Color in your Spreadhseet, or enter a color #rrggbb in hexadecimal format.
- Text Color
  Choose from your current custom Theme Color in your Spreadhseet, or enter a color #rrggbb in hexadecimal format.
- Text Bold
  True if the text is bold.
- Text Italic
  True if the text is italicized.
- Text Strikethrough
  True if the text is strikethrough.
Action
Write
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
Action
Write
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
  You must have column headers. See here for more information.
- Lookup ColumnRequired
  Let us know which column you want to search by with the value below. We will grab the latest matching row and give you all of its values.
- Lookup ValueRequired
- Supporting Lookup Column
  Optionally, specify another column you want to search by. Note that if you supply this, the Zap will trigger only on rows that match both columns. (An example column might be something like Email Address or Phone Number)
- Supporting Lookup Value
  An example value might be me@example.com or 555-5555
- Bottom-Up
  Search from bottom of the sheet?
- Row Count
  Number of rows to return. Max is 500.
Action
Search
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
  You must have column headers. See here for more information.
- ColumnsRequired
  Let us know which columns to return. e.g. A:Z
- Row CountRequired
  Number of rows to return. Max is 500.
- First Row
  Number of the first row to return (1 is the header)
Action
Search
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- TitleRequired
  Value of the Worksheet Title to match exactly. Search is case-sensitive.
- Headers
- Overwrite?
  If a worksheet with the specified title exists, its content would be lost. Please, use with caution.
Action
Search or write

- Conversation IDRequired
- Message TextRequired
- Agent ID
  This is required for outbound messages. Inbound messages will ignore this field
- DirectionRequired
Action
Write
- csidRequired
  Conversation ID to anonymize.
- Force AnonymizationRequired
  If set to true, anonymizes entity regardless of the status of related conversations. Defaults to false
Action
Write
- User ID
- Caller IDRequired
  Enter the phone number for the caller ID. This needs to be a verified outbound number in your Dixa account.
- Direction
- Destination queue
Action
Write
- NameRequired
- Email
- Phone number
- Avatar URL
  Optional. Provide a URL to the avatar of this user (e.g. a JPG, PNG or GIF file. It will be shown inside the Dixa platform.
- RoleRequired
Action
Write
- CSIDRequired
  CSID is the conversation ID as shown in Dixa.
Action
Search
- Conversation CSIDRequired
Action
Search
- Conversation IDRequired
Action
Search
- User IdRequired
- RoleRequired
Action
Search
- Email AddressRequired
- RoleRequired
Action
Search
- EmailRequired
- RoleRequired
- NameRequired
- Phone number
- Avatar URL
  Optional. Provide a URL to the avatar of this user (e.g. a JPG, PNG or GIF file. It will be shown inside the Dixa platform.
Action
Search or write
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
  You must have column headers
Trigger
Scheduled
Try It
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
Trigger
Scheduled
Try It
- No Team Drive
  If you want to use this trigger with a Sheet that resides in your Google Team Drive, you have to workaround the issue using these steps.
- SpreadsheetRequired
- WorksheetRequired
  You must have column headers
- Trigger Column
  Trigger on changes to cells in this column only. Leave this field blank if you want the Zap to trigger on changes to any cell within the row. Please note: All new rows will trigger the Zap even if the Trigger column is empty. Add a Filter step to stop the Zap from continuing if this column is empty in a new row.
Trigger
Instant
Try It
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
- Column NameRequired
- Index
  The column position (zero-based) to insert. If not set, append to the right by default.
Action
Write
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
Action
Write
- TitleRequired
- Spreadsheet to Copy
  Create a duplicate of an existing spreadsheet.
- Headers
  These Headers are ignored if a "Spreadsheet to Copy" is selected.
Action
Write
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
- RowRequired
  Use a search step before this to get the row to delete.
Action
Write
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
- RowRequired
  If you want to update the same row each time select a row from the dropdown box. To dynamically update the row, click open the dropdown and choose the "Custom" tab, then the "Add a search step" button.
Action
Write
- Api Docs Info
  API docs for Google Sheets are located here https://developers.google.com/sheets/api/reference/rest
- HTTP MethodRequired
- URLRequired
  Requests can only be made to domains associated by this application.
- Query String Parameters
  These params will be URL-encoded and appended to the URL when making the request.
- Headers
  Authentication headers are included automatically
- Additional Request Headers
  Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.
- Body
  Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.
Action
Write
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- TitleRequired
  Value of the Worksheet Title to match exactly. Search is case-sensitive.
Action
Search
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
  You must have column headers. See here for more information.
- Lookup ColumnRequired
  Specify the column we should search for cells which match the Lookup Value.
- Lookup ValueRequired
- Supporting Lookup Column
  Optionally, specify another column you want to search by. Note that if you supply this, the Zap will trigger only on rows that match both columns. (An example column might be something like Email Address or Phone Number)
- Supporting Lookup Value
  An example value might be me@example.com or 555-5555
- Bottom-Up
  Search from bottom of the sheet? In other words, pick the most recent match?
Action
Search
- Drive
  The Google Drive where your spreadsheet resides. If nothing is selected, then your personal Google Drive will be used. If you are connected with any Google Team Drives, you can select it here.
- SpreadsheetRequired
- WorksheetRequired
  You must have column headers. See here for more information.
- Lookup ColumnRequired
  Specify the column we should search for cells which match the Lookup Value.
- Lookup ValueRequired
- Supporting Lookup Column
  Optionally, specify another column you want to search by. Note that if you supply this, the Zap will trigger only on rows that match both columns. (An example column might be something like Email Address or Phone Number)
- Supporting Lookup Value
  An example value might be me@example.com or 555-5555
- Bottom-Up
  Search from bottom of the sheet? In other words, pick the most recent match?
Action
Search or write

How Dixa + Google Sheets Integrations Work

Step 1: Authenticate Dixa and Google Sheets.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Dixa + Google Sheets

Google Sheets Tutorials

About Dixa

Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

Related categories

Customer Support

About Google Sheets

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

Learn more

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Dixa + Google Sheets Integrations

How to connect Dixa + Google Sheets

Connect your apps and automate workflows

Add Internal Note

Agent ID

MessageRequired

Queue Contact for Anonymization

contact

Force anonymizationRequired

Change Conversation Status

Conversation IDRequired

StatusRequired

Create Conversation

Requester IDRequired

Email Integration EndpointRequired

subjectRequired

messageRequired

Agent ID

Language

channelRequired

Direction

Tag Conversation

ActionRequired

TagRequired

Conversation IDRequired

Search Conversations by User

User IDRequired

Get Conversation Rating

Conversation IDRequired

Get Messages in Conversation

CSIDRequired

Get Queue by Id

Queue IDRequired

Search User by Phone Number

Phone numberRequired

RoleRequired

Find or Create User

Phone numberRequired

RoleRequired

NameRequired

Email

Avatar URL

New Spreadsheet Row

No Team Drive

SpreadsheetRequired

WorksheetRequired

New or Updated Spreadsheet Row (Team Drive)

Drive

SpreadsheetRequired

WorksheetRequired

Trigger Column

New Worksheet

Drive

SpreadsheetRequired

Create Spreadsheet Row

Drive

SpreadsheetRequired

WorksheetRequired

Copy Worksheet

Drive

Spreadsheet Containing the Worksheet to CopyRequired

Worksheet to CopyRequired

Copy To

Create Worksheet

Drive

SpreadsheetRequired

TitleRequired

Headers

Overwrite?

Format Spreadsheet Row

Drive

SpreadsheetRequired

WorksheetRequired

RowRequired

Background Color

Text Color

Text Bold

Text Italic

Text Strikethrough

Update Spreadsheet Row(s)