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Zapier makes it easy to integrate ChatBot with Intercom - no code necessary. See how you can get setup in minutes.

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ChatBot
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ChatBot
1. Choose trigger event
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Intercom
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Intercom
2. Choose action
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1. Select the event
Setup
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ChatBot
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Message" from ChatBot.

Add your action

An action happens after the trigger—such as "Add Note" in Intercom.

You’re connected!

Zapier seamlessly connects ChatBot and Intercom, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • ChatBot triggers, actions, and search
    New Message

    Triggers when a user sends a message that triggers the chosen interaction.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search
    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search
    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search
    New Conversation Rating

    Triggers when a conversation receives a rating.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search
    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?
    Trigger
    Instant
    Try It
    • Message body format
    Trigger
    Instant
    Try It

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect ChatBot and Intercom to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate ChatBot on the Zapier blog

Learn how to automate Intercom on the Zapier blog

Make work flow with AI

Level up your ChatBot to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about ChatBot + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ChatBot and Intercom

How do I integrate ChatBot with Intercom?

To integrate ChatBot with Intercom, navigate to our integrations section and select Intercom. Follow the on-screen instructions to connect your Intercom account. Make sure you authorize all required permissions for seamless functionality.

Can I trigger a ChatBot response from an Intercom conversation?

Yes, you can set up triggers in Intercom that prompt specific ChatBot responses based on keywords or user actions within a conversation.

What actions can ChatBot perform in Intercom after integration?

Once integrated, our ChatBot can send automatic replies, tag certain conversations, assign chats to team members, and even update user attributes based on interactions.

Is there a way to log customer interactions from ChatBot into Intercom?

Absolutely. By integrating with Intercom, each interaction with our ChatBot can automatically be logged as a note or tagged under the respective customer profile in your Intercom dashboard.

Are there any prerequisites before setting up the integration between ChatBot and Intercom?

Ensure that you have admin access to both your ChatBot and Intercom accounts. It's also recommended to review any existing workflows you might want to incorporate into this new integration.

Can I customize which triggers activate the ChatBot within Intercom?

Certainly! You have the flexibility to create custom triggers based on user behaviors, such as specific words used in a chat or particular actions users take within your application or website.

How does the integration handle data privacy between ChatBot and Intercom?

Our integration complies with standard data protection regulations. We ensure that only necessary data is shared between platforms, and sensitive information is encrypted during transit and at rest.

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About ChatBot
ChatBot is a universal and comprehensive framework for building modern AI chatbots. It can be used by total beginners as well as advanced developers.
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About Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
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