Burst SMS + Intercom Integrations

How to connect Burst SMS + Intercom

Zapier lets you send info between Burst SMS and Intercom automatically—no code required.

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Supported triggers and actions

What does this mean?

Contact Added to List
Triggers when a new contact is added to a Burst SMS list. "Global Opt-Out" and "Quick SMS" lists are not available for use via Zapier.
Trigger
Instant
Delivery Report Received
Triggers when a delivery report is received for a message. Report values are "delivered", "pending", "hard-bounce", "soft-bounce".
Trigger
Instant
Link Hit
Triggers when a recipient clicks on Burst SMS Short URL.
Trigger
Instant
SMS Received to Inbox
Triggers when there's a new messages found in your SMS Inbox. Will also automatically detect an email address in the message and return this in the response.
Trigger
Scheduled
SMS Received to Virtual Mobile Number
Triggers when a message is received by a Virtual Mobile Number. Will also detect an email address in the message and return this in the response.
Trigger
Instant

SMS Sent
Triggers when an SMS is sent. (WARNING: Do not use this trigger with the Send SMS Action for Burst SMS as this will cause a loop).
Trigger
Scheduled
Add/Update Contact
Adds or updates a contact on a Burst SMS list.
Action
Write

Delete Contact
Delete a contact from chosen list.
Action
Write

Burst SMS
Validate and format a given number
Scheduled
Action
Burst SMS
Get information about a message you have sent.
Scheduled
Action
Burst SMS
Retrieves detailed information about messages sent to a specific recipient. This included full message content including populated variables.
Scheduled
Action
Burst SMS
Send a text message to a single mobile number.
Scheduled
Action
Burst SMS
Send SMS to a Burst SMS contact list.
Scheduled
Action
Burst SMS
Retrieve all message reports for a given time period
Scheduled
Action
Burst SMS
Finds an existing contact in a contact list.
Scheduled
Action
Intercom
Triggers when a Lead enters an email address.
Instant
Trigger
Intercom
Triggers when a lead converts to a user.
Instant
Trigger
Intercom
Triggers when a new Lead is created.
Instant
Trigger
Intercom
Triggers when a lead is tagged.
Instant
Trigger
Intercom
Triggers when a new tag is added to a conversation in Intercom.
Instant
Trigger
Intercom
Triggers when a new conversation is created by a user in Intercom.
Instant
Trigger
Intercom
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Instant
Trigger
Intercom
Triggers when a new Company is created.
Instant
Trigger
Intercom
Triggers when a new user is created.
Instant
Trigger
Intercom
Triggers when a user is tagged.
Instant
Trigger
Intercom
Triggers when a user unsubscribes from Intercom.io emails.
Instant
Trigger
Intercom
Add a note to a user.
Scheduled
Action
Intercom
Tags a user with an event that occurred.
Scheduled
Action
Intercom
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Scheduled
Action
Intercom
Attach or remove a tag from a specific company.
Scheduled
Action
Intercom
Attach or remove a tag on a specific lead.
Scheduled
Action
Intercom
Attach or remove a tag on a specific user.
Scheduled
Action
Intercom
Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.
Scheduled
Action
Intercom
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Scheduled
Action
Intercom
Update a user within Intercom given their e-mail address.
Scheduled
Action
Intercom
Creates a new user in your Intercom app.
Scheduled
Action
Intercom
Finds an existing company.
Scheduled
Action
Intercom
Finds an existing Lead.
Scheduled
Action
Intercom
Finds an existing user.
Scheduled
Action
Intercom
Finds or creates a specific find company v2.
Scheduled
Action
Intercom
Finds or creates a specific find lead.
Scheduled
Action

How Burst SMS + Intercom Integrations Work

Step 1: Authenticate Burst SMS and Intercom.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Burst SMS + Intercom

About Burst SMS

Burst SMS is an online text messaging application. Use our API to integrate text message alerts into your work flows. Great for CRM automation systems, notifications and authentication.

Learn More

Related categories

Phone & SMS

About Intercom

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.