Box Help & Support

What Box Triggers and Actions Are Available?

Supported Triggers#

  • New Comment - Triggered when someone comments on a file in a folder you own/collaborate on.
  • New Folder - Triggered when you add a new folder.
  • Task Assigned to You - Triggered when you are assigned a task.
  • New Event - Triggered when a new event is performed (this is the activity stream).
  • New File - Triggered when you add a new file to a folder.

Supported Actions#

  • Add Comment to File - Adds a comment to a file.
  • Add Task to File - Adds a task to a file.
  • Create Text File - Creates a brand new text (.txt) file from plain text content you specify.
  • Upload File - Copy an already-existing file from another service to Box.
  • Move/Copy File - Moves or copies a file from one folder to another.
  • Add User as Collaborator - Adds an individual user as a collaborator on a folder.
  • Create Folder - Creates a brand new folder at the path you specify.

Supported Searches#

  • Find a Folder - Search for a specific folder by name.
  • Find a File - Search for a specific file by name.
Was this content helpful?

How to Get Started with Box

About the Box Integration#

  • Admin/owner permissions: None known
  • Paid/versioned account: Box's Zapier integration is available to users on all of Box's plans
  • Authentication method: OAuth
  • Custom field support: No

Connecting with Box#

The first thing you'll need to do to get started with hooking up Box with Zapier and hundreds of other services is to add your Box Account to Zapier. Click to add a Box account in your Zap.

Connect Box to Zapier

Next you will give your new Account a name or label, which is just a handy name for you to recognize within Zapier. It doesn't matter what you name it.

Give your Box account a title

You should then get a pop-up window from Box asking you to log-in to authorize the connection between that Box account and Zapier. If you are already logged in the pop up will show right away.

Enterprise Box users: If you use single sign on, enter your email address only in the login box (without a password). Click login and you will be taken to your usual login page.

Log into Box

Logging into Box finishes the process! Your Box account is now connected to Zapier.

Zapier tests your account

Was this content helpful?

Common Problems With Box

Files Suddenly Stop Triggering#

When we pull files for a folder from box we only pull the top 100 items. Box's API is setup in such a way that we have no control over the sort order while the end user does. This means an incorrect sort order setting could lead to us missing items that occur outside of the top 100. Yikes!

Here's what you can do to avoid this problem:

  1. Login to your Box account

  2. Click on the folder you'll be syncing items from folder

  3. Near the top right corner you'll find the option to sort by sort

  4. Now select the sort order that fits your needs. For the most part you'll want to sort by date in descending order. So click on Date and make sure the tiny white arrow next to it is pointing down. If it is pointing up (ascending order) click again to switch to descending. switch it!

  5. Navigate away from this page and return to be sure that the sort order change was saved.

Now you should be able to get items that slide outside of our retrieval window.

Cannot Connect with Enterprise Box Account#

For enterprise Box users, when Zapier sends you to login to your Box account, you should enter your email address (without your password) and click the login button. This will redirect you to your usual single sign on page, where you can login like normal.

Was this content helpful?

Need More Help? - Our support team is happy to help -- send us a message

Box lets you keep all your businesses files in one place for simple online collaboration.

Learn More

Getting Started with Zapier

Need more help? Try the Zapier Help Center

Connect Box to 1,500+ Apps

Connect the apps you use everyday and find your productivity super-powers.

By signing up, you agree to Zapier’s Terms of Service.