When this happens...
ZendeskNew Ticket
Then do this...
AskNicelyAdd Survey Participant

For any organisation, measuring the effectiveness of their support team(s) is important - it helps identify how effectively you're addressing customer's needs and can help identify strong performers within your team. An AskNicely NPS survey gives you a way to quickly measure customer satisfaction - the simple format of the survey means that customers are more inclined to respond, improving the quality of your results. While being simple, NPS also give you more detail than a 3 or 5 star rating system. AskNicely's tools also provide ways to automatically tag and filter the additional text-based feedback collected to make results more measurable.

Note: You can set an optional wait period to send a survey a number of hours after the ticket is created you can also use the view selection in the Zendesk step to define which tickets should trigger a survey - eg. you may only want to send a survey after a ticket is closed, so use a view that contains only closed tickets

How this Zendesk-AskNicely integration works

  1. A new ticket is created by Zendesk
  2. Zapier sends an AskNicely NPS survey to the customer with an optional wait period.

Apps involved

  • Zendesk
  • AskNicely

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When this happens...
then do this!
New Response

Triggers when a customer responds with a score or comment.

Add Survey Participant

Add a new survey participant.

New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

New Group

Triggers when a new group is created.

Create Ticket

Create a new ticket.

New Forum

Triggers when a new forum is added.

Create Organization

Create a new organization.

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AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations