When this happens...
AskNicelyNew Response
Then do this...
GmailSend Email

Make sure your team can take immediate action if you receive negative feedback from your NPS survey. Use this Zap to automatically send Gmail emails when you receive a new AskNicely response that gives you a score of 6 or less. That way, you can reach out to that customer right away and give them the support they need.

How this AskNicely-Gmail integration works

  1. A new AskNicely response is created
  2. Zapier checks to see if the NPS score from the response is 6 or less. If not, the Zap stops running here. If so, the Zap will continue to the next step.
  3. Zapier sends an email via Gmail

Apps involved

  • AskNicely
  • Filter by Zapier
  • Gmail

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When this happens...
then do this!
New Response

Triggers when a customer responds with a score or comment.

Add Survey Participant

Add a new survey participant.

New Email Matching Search

Triggers when you receive a new email that matches a search string you provide.

Create Draft

Create (but do not send) a new email message.

New Labeled Email

Triggers when you receive a new email and label it within two days.

Send Email

Create and send a new email message.

New Attachment

Triggers when you receive a new attachment (triggers once per attachment).

Add Person

Add a person to AskNicely.

New Starred Email

Triggers when you receive a new email and star it within two days.

Reply to Email

Send a reply to an email message.

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AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework.

Learn More

One of the most popular email services, Gmail keeps track of all your emails with treaded conversations, tags, and Google-powered search to locate find any message you need.

See Gmail Integrations