Asana + TOPdesk
Create tasks in Asana for new incidents in TOPdesk
Want to push your team’s tasks to the top of their Asana list? With this integration, a new incident created in TOPdesk will automatically add a task in Asana—helping you to ensure tickets are dealt with in the most timely way possible.
Want to push your team’s tasks to the top of their Asana list? With this integration, a new incident created in TOPdesk will automatically add a task in Asana—helping you to ensure tickets are dealt with in the most timely way possible.
- When this happens...New Incident
Triggers when a new incident is created.
- automatically do this!Create Task
Adds a new task.
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Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
Operator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Incident numberRequired
Invisible for caller
About Asana
Asana is a leading work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.
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Task ManagementAbout TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.