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Zapier makes it easy to integrate 8x8 with monday.com - no code necessary. See how you can get setup in minutes.

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8x8
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8x8
1. Choose trigger event
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monday.com
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monday.com
2. Choose action
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1. Select the event
Setup
Test
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8x8
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Chat Apps Message Received" from 8x8.

Add your action

An action happens after the trigger—such as "Archive Board" in monday.com.

You’re connected!

Zapier seamlessly connects 8x8 and monday.com, automating your workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your 8x8 to monday.com integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about 8x8 + monday.com integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with 8x8 and monday.com

How does the 8x8 and monday.com integration work?

The integration allows you to connect 8x8 with monday.com through triggers and actions. For example, when a new call is received in 8x8, it can trigger the creation of an item in monday.com, allowing for seamless task tracking.

What triggers are available for 8x8 in this integration?

Available triggers include receiving a new call, voicemail, or SMS message in 8x8. These can prompt actions in your monday.com boards, such as creating or updating items to keep everyone informed.

Can I automate task creation in monday.com from an 8x8 call?

Yes, you can set up automation so that whenever a call is received through 8x8, a new item is automatically created in your specified monday.com board. This helps keep your team updated on client interactions instantly.

Are there specific actions I can perform in monday.com when using the integration?

Actions you can perform include creating new items, updating existing ones, changing group assignments, and setting due dates based on different triggers from 8x8 like calls or voicemails.

Is it possible to update an existing item in monday.com based on a trigger from 8x8?

Absolutely, you can configure the integration so that any update from an 8x8 interaction—like an incoming call—will modify an existing item within monday.com. This might involve changing statuses or adding notes derived from the interaction.

Do I need technical expertise to set up the integration between 8x8 and monday.com?

No technical expertise is required. We provide a user-friendly interface that guides you through connecting both platforms using predefined triggers and actions. You just select what you need from drop-down menus.

Can I customize notifications in monday.com based on interactions from 8x8?

Yes, notifications can be customized. For example, if a high-priority call is received in 8x8, team members can receive immediate updates on their dashboards within monday.com, ensuring quick follow-ups.

Connect 8x8 and monday.com to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
  • 8x8 triggers, actions, and search
    New Chat Apps Message Received

    Triggers when a new chat app message is received.

    Trigger
    Instant
    Try It
  • 8x8 triggers, actions, and search
    New SMS Received

    Triggers when an SMS is sent to your virtual number.

    Trigger
    Instant
    Try It
    • Mobile
    • Message
      Required
    Action
    Write
    • Board ID
      Required
    Trigger
    Instant
    Try It
  • 8x8 triggers, actions, and search
    New Delivery Receipt

    Triggers when an SMS message has been delivered or rejected.

    Trigger
    Instant
    Try It
    • Destinations
      Required
    • Sender ID
      Required
    • Message
      Required
    Action
    Write
    • Destination number
      Required
    • Sender ID
      Required
    • Message
      Required
    Action
    Write
    • Item_created_in_board_copy
    • Board ID
      Required
    Trigger
    Instant
    Try It

Learn how to automate monday.com on the Zapier blog

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About 8x8
8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations
Related categories
Phone & SMS
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monday logo
About monday.com
monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.
Learn moreLearn moreHelpHelp
Related categories
Project Management
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