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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Record" from ServiceNow.

Add your action

An action happens after the trigger—such as "Create an Incident" in TOPdesk.

You’re connected!

Zapier seamlessly connects ServiceNow and TOPdesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Table
  Required
Trigger
Polling
Try It
- File
  Required
- Table
  Required
Action
Write
- Table
  Required
Action
Write
- Filename
  Required
Action
Search
- Table
  Required
Action
Search or write

- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
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- Incident status
- Caller Type
  Required
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident number
  Required
- Invisible for caller
Action
Search
- Surname
  Required
Action
Search

- Table
  Required
Trigger
Polling
Try It
- Table
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Table
  Required
Action
Search
- Trigger Condition
  Required
- Status (First or second line)
  Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident Number
  Required
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search
- Incident Number
  Required
Action
Search

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Connect ServiceNow and TOPdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your ServiceNow to TOPdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about ServiceNow + TOPdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ServiceNow and TOPdesk

How can I set up an integration between ServiceNow and TOPdesk?

To set up an integration between ServiceNow and TOPdesk, you'll need to use our platform to connect the two services. Start by selecting ServiceNow and TOPdesk from our list of available apps, then choose the triggers and actions you want to automate. For example, a new incident in ServiceNow can be set as a trigger to create a ticket in TOPdesk.

What triggers are available for ServiceNow when integrating with TOPdesk?

When integrating with TOPdesk, we support several triggers in ServiceNow such as 'New Incident', 'Updated Incident', or 'New Change Request'. These triggers allow you to automate subsequent actions in TOPdesk based on real-time updates from ServiceNow.

Can I create an action in TOPdesk when a certain condition is met in ServiceNow?

Yes, you can create actions in TOPdesk based on specific conditions met within ServiceNow. Using conditional logic, for instance, you might trigger the creation or update of a ticket in TOPdesk when an incident type is marked as critical in ServiceNow.

How do conditional responses work between ServiceNow and TOPdesk?

Conditional responses are defined by setting rules that monitor specific criteria within your trigger events. Our platform allows defining such rules so that only certain incidents or service requests will trigger actions like notifications or ticket updates between ServiceNow and TOPdesk.

Is it possible to update existing tickets automatically across both platforms?

Yes, it is possible to set up automation rules that automatically update existing tickets across both platforms. For instance, updating a status or adding comments on an incident in ServiceNow can reflect changes directly into a corresponding ticket within TOPdesk.

Are there pre-built templates available for integrating ServiceNow with TOPdesk?

Integration templates are available which provide common workflows already configured between ServiceNow and TOPdesk. These pre-built Zaps save time by streamlining the setup process so you can quickly implement standard automation scenarios.

What should I do if my integration between ServiceNow and TOPdesk isn't working correctly?

If your integration isn't functioning as expected, first check if all fields required for the selected triggers and actions are correctly mapped. Ensure authentication credentials for both platforms are valid. If issues persist, our support team can assist with deeper diagnosis.

About ServiceNow

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

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About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.