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Quickly connect Freshservice to ServiceNow with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Freshservice with ServiceNow - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshservice.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.
You’re connected!
Zapier seamlessly connects Freshservice and ServiceNow, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItTriggerInstant - Updated Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
ActionWrite
- New User
Triggers when a new User is created.
Try ItTriggerInstant - Update User
Triggers when a user is updated.
Try ItTriggerInstant - SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
ActionWrite- Ticket
- Approval TypeRequired
- ApproverRequired
ActionWrite
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Connect Freshservice and ServiceNow to integrate crucial parts of your business
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Frequently Asked Questions about Freshservice + ServiceNow integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and ServiceNow
How can I integrate Freshservice with ServiceNow?
Integrating Freshservice with ServiceNow can be achieved by using our platform to connect the two applications. You’ll need to set up appropriate triggers in Freshservice and corresponding actions in ServiceNow. This might involve triggering an incident creation in ServiceNow whenever a ticket is updated in Freshservice.
What are common triggers for integrating these systems?
Common triggers for integrating Freshservice with ServiceNow include ticket creation, updates, and status changes in Freshservice. These triggers can then initiate actions such as creating or updating incidents or change requests in ServiceNow.
Can we automatically update tickets between Freshservice and ServiceNow?
Yes, automatic updates can be configured. For example, when a ticket’s priority changes in Freshservice, we can trigger an update action on a corresponding incident or task within ServiceNow.
Is it possible to synchronize user data across both platforms?
Synchronizing user data is possible by setting up specific triggers for user creation or updates in Freshservice that execute corresponding actions to either create or update user records in ServiceNow.
How do failure notifications work within this integration?
We provide failure notification options that alert you if an action fails between the two systems. For instance, if a triggered action from Freshservice does not successfully create an incident in ServiceNow, our system will notify you of this failure so you can address it promptly.
What kind of custom mapping is available for fields between the two services?
Custom mapping allows you to define how fields from a trigger event in Freshservice should map to fields for actions taken within ServiceNow. For instance, you could map the 'Priority' field from a ticket update trigger to the 'Urgency' field of an incident creation action.
How secure is the integration process between these two platforms?
Our integrations are built with security as a priority. Data exchanged between Freshservice and ServiceNow during automated workflows is encrypted. Additionally, authentication measures are enforced through essential API keys and OAuth tokens where applicable.
