Connect OneDesk and PowerTools to unlock the power of automation

No credit card required
Free forever for core features
14-day trial for premium features and apps

Choose a Trigger

Choose an Action

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate OneDesk with PowerTools - no code necessary. See how you can get setup in minutes.

100%

Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Item Updated" from OneDesk.

Add your action

An action happens after the trigger—such as "Collections - Add to Collection" in PowerTools.

You’re connected!

Zapier seamlessly connects OneDesk and PowerTools, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Item Type
  Required
- Updates On
  Required
- Ignore My Own Changes
Trigger
Polling
Try It
- Updates On
  Required
- Ignore My Own Changes
Trigger
Polling
Try It
- Item Type
  Required
Trigger
Polling
Try It
- Updates On
  Required
Trigger
Polling
Try It
- Item
  Required
- Post Type
  Required
- Comment
  Required
Action
Write

- Customer's email
  Required
- Customer's first name
  Required
- Customer's last name
  Required
- Customer Type
- Customer Organization
  Required
Action
Write
- User
  Required
- Item
  Required
- Work
  Required
- Percent completed
  Required
- Billable
- Comment
- lifecycleStatus
- Start date & time
  Required
- Finish date & time
  Required
Action
Write

- Item
  Required
- Lifecycle Status
- Name
- Custom Field(s)
- Priority
- Description
- Percent Completed
- Agile Points
- Item type
Action
Write
- Field to search by
  Required
- Search critera
  Required
Action
Search
- Collection
  Required
- Match
  Required
- Type
  Required
Action
Write
- Collection
  Required
- Match
  Required
- Trim
  Required
- Ignore Case
  Required
Action
Write
- Collection
  Required
- Name
  Required
Action
Write
- Collection
  Required
Action
Write
- Collection
  Required
Action
Write
- Collection
  Required
- Match
  Required
- Replacement
  Required
- Ignore Case
  Required
Action
Write
- Collection
  Required
- Match Value
- Index
Action
Write
- Value
  Required
- Root Node Name
  Required
- Rows Node Name
  Required
Action
Write
- JSON Value
  Required
Action
Write
- JSON Value
  Required
- Header
  Required
- Alternate Header
- Table Attributes
- Omit Columns
- Order
Action
Write
- Input (JSON)
  Required
- Query
  Required
Action
Write
- JSON Value
  Required
Action
Write
- First value
  Required
- Second value
  Required
Action
Write
- Value
  Required
- Culture
  Required
- Format
  Required
Action
Write
- Position
  Required
- Horizontal Position
- Vertical Position
- Opacity
  Required
- File Name (optional)
- Background Image
  Required
- Foreground Image
  Required
Action
Write
- Output format
  Required
- File
  Required
Action
Write
- File
  Required
Action
Write
- Value
  Required
- Type
  Required
Action
Write
- File
  Required
Action
Write
- Degrees
  Required
- File
  Required
Action
Write
- Value
  Required
- Source Currency
  Required
- Target Currency
  Required
Action
Write
- Index
  Required
- Date
  Required
Action
Write
- Source
  Required
Action
Write
- Source
  Required
- Zoom Level
  Required
- Height
  Required
- Width
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Values
  Required
- Decimal Places
  Required
Action
Write
- Primary Value
  Required
- Secondary Value
  Required
- Decimal Places
  Required
Action
Write
- Values
  Required
- Decimal Places
  Required
Action
Write
- Primary Value
  Required
- Secondary Value
  Required
- Decimal Places
  Required
Action
Write
- Primary Value
  Required
- Root Value
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Primary Value
  Required
- Secondary Value
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Start
  Required
- End
  Required
Action
Write
- Values
  Required
- Decimal Places
  Required
Action
Write
- Source
  Required
- Target
  Required
- Trim
  Required
- Lowercase
  Required
Action
Write
- Value
  Required
- Case
  Required
Action
Write
- Input
  Required
Action
Write
- Uppercase
  Required
Action
Write
- Length
  Required
- Uppercase
  Required
- Lowercase
  Required
- Numeric
  Required
- Special
  Required
Action
Write
- Input
  Required
Action
Write
- Source
  Required
- Value
- -OR- Values Collection
- -OR- Regular Expression
Action
Write
- Source
  Required
Action
Write
- Value
  Required
- Character(s)
  Required
Action
Write
- Text
  Required
- Type
  Required
- Voice
  Required
Action
Write
- Source
  Required
- Type
Action
Write
- Source
  Required
Action
Write
- Input
  Required
- Algorithm
  Required
- Hash
  Required
Action
Write
- Source
  Required
- Units
  Required
Action
Write
- Source
  Required
- Units
  Required
- Duration
  Required
Action
Write

- Comment Posted On
  Required
- Public or Internal message
  Required
Trigger
Polling
Try It
New Portfolio
Triggers when a new portfolio is created.
Trigger
Polling
Try It
- Billable
Trigger
Polling
Try It
New Project
Triggers when a new project is created.
Trigger
Polling
Try It
- Type
  Required
- Name
  Required
- Description
- Portfolio(s)
Action
Write
- Name
  Required
- Item type
  Required
- Project
  Required
- Description
- Requester Emails
- Requester ID
- Priority
Action
Write
- User Type
  Required
- Team/Account
- First Name
- Last Name
- Email
  Required
- Administrator
Action
Write
- Container Types
  Required
- Search By
  Required
- Search critera
  Required
Action
Search
- Collection
  Required
- Item
- Items
- Index
Action
Write
- Collection
  Required
- Match
  Required
- Trim
  Required
- Ignore Case
  Required
Action
Write
- Collection
  Required
- Match
  Required
- Trim
  Required
- Ignore Case
  Required
Action
Write
- Collection
  Required
- Root Node Name
  Required
- Child Node Name
  Required
Action
Write
- Collection
  Required
- Match
  Required
- Keywords
  Required
Action
Write
- Collection
  Required
- Item
- Items
- Index
Action
Write
- Collection
  Required
- Order
  Required
Action
Write
- Value
  Required
- Header
  Required
Action
Write
- CSV Data (string)
  Required
- Field Name
- Regular Expression
Action
Write
- JSON Value
  Required
- Header
  Required
- Omit Columns
- Order
Action
Write
- JSON Value
  Required
- Root Node Name
  Required
Action
Write
- Input (XML)
  Required
- Query
  Required
Action
Write
- XML
  Required
Action
Write
- Value
  Required
- Culture
  Required
Action
Write
- Value
  Required
- Source Time Zone
  Required
- Target Time Zone
  Required
- Format
  Required
Action
Write
- Compression format
  Required
- File Name
  Required
- File
  Required
Action
Write
- Position
  Required
- Width
  Required
- Height
  Required
- File
  Required
Action
Write
- Orientation
  Required
- File
  Required
Action
Write
- File
  Required
Action
Write
- Resampling Algorithm
  Required
- Units
  Required
- Height
  Required
- Width
  Required
- File
  Required
Action
Write
- Text
  Required
- Font
  Required
- Font Size
  Required
- Color
  Required
- Horizontal
  Required
- Vertical
  Required
- File
  Required
Action
Write
- Value
  Required
- Target Currency
  Required
Action
Write
- Symbols
  Required
- Date
  Required
- Exchange
  Required
Action
Write
- Source
  Required
Action
Write
- Source
  Required
Action
Write
- Primary Value
  Required
- Secondary Value
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Values
  Required
- Type
  Required
Action
Write
- Primary Value
  Required
- Secondary Value
  Required
- Decimal Places
  Required
Action
Write
- Number
  Required
- Power
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Values
  Required
- Decimal Places
  Required
Action
Write
- Values
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Input
  Required
Action
Write
- Value
  Required
- Target
  Required
- Lowercase
  Required
Action
Write
- Source
  Required
Action
Write
- Source
  Required
Action
Write
- Input
  Required
- Algorithm
  Required
Action
Write
- Collection
  Required
- Separator
- Trim
  Required
- Lowercase
  Required
Action
Write
- Input
  Required
- Regular Expression
  Required
Action
Write
- Source
  Required
- Value
  Required
- Replacement
  Required
Action
Write
- Language
  Required
- File
  Required
Action
Write
- Text
  Required
- Extension
  Required
- Filename
  Required
Action
Write
- Value
  Required
- Language
  Required
Action
Write
- Source
  Required
Action
Write
- Source
  Required
Action
Write
- Source
  Required
- Activity
  Required
Action
Write
- Source
  Required
- Units
  Required
- Duration
  Required
Action
Write

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect OneDesk and PowerTools to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your OneDesk to PowerTools integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About OneDesk

OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

HelpHelp

Related categories

Project Management

About PowerTools

The ultimate collection of no-code business automation plugins for any app