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Nextiva
1. Choose trigger event
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Salesforce
2. Choose action
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1. Select the event
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Nextiva
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Missed Call" from Nextiva.

Add your action

An action happens after the trigger—such as "Add Contact to Campaign" in Salesforce.

You’re connected!

Zapier seamlessly connects Nextiva and Salesforce, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Nextiva triggers, actions, and search
    New Missed Call

    Triggers when a new call is missed.

    Trigger
    Polling
    Try It
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      Required
    • Phone Number
      Required
    Action
    Write
    • Name
      Required
    • Phone Number
      Required
    Action
    Search or write
    • Name
    • Number
    Action
    Search

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Nextiva and Salesforce to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Salesforce on the Zapier blog

Make work flow with AI

Level up your Nextiva to Salesforce integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Nextiva + Salesforce integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Nextiva and Salesforce

How do I integrate Nextiva with Salesforce?

Integration between Nextiva and Salesforce can be achieved through our system by setting up triggers and actions. A trigger, such as receiving a new voicemail in Nextiva, can initiate an action like creating or updating a contact in Salesforce.

What are the supported triggers for Nextiva with Salesforce integration?

Supported triggers include events like receiving a new voicemail, having a missed call, or when a new fax is received in Nextiva. These triggers can be configured to perform actions in Salesforce.

Can I create custom actions in Salesforce based on Nextiva triggers?

Yes, you can create custom actions such as sending a personalized email from Salesforce when you receive a voicemail in Nextiva. Our platform allows customization of these workflows.

Is it possible to update existing records in Salesforce using Nextiva data?

Yes, you can set up your integration to update existing records in Salesforce. For example, if a new call is logged in Nextiva, it could trigger an update to the corresponding contact's record in your CRM.

What happens if there's an error during the integration process?

Our system will notify you of any errors encountered during the integration process. We provide detailed logs and troubleshooting suggestions to help resolve any issues swiftly.

Do I need technical knowledge to integrate Nextiva with Salesforce?

While some technical knowledge can be helpful, our platform is designed for ease of use. The integration setup involves user-friendly steps that guide you through configuring triggers and actions without needing extensive technical skills.

Can I automate follow-up tasks for missed calls using this integration?

Yes, missed calls in Nextiva can automatically trigger follow-up tasks or reminders within your Salesforce account, helping ensure timely responses without manual tracking.

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About Nextiva
Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform.
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About Salesforce
Salesforce is a leading enterprise customer relationship manager (CRM) application.
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