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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New/Updated Contact" from ConnectWise Manage.

Add your action

An action happens after the trigger—such as "Create Order" in ShipStation.

You’re connected!

Zapier seamlessly connects ConnectWise Manage and ShipStation, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- New, Updated or Both
- Company Filter
- Contact Type Filter
- Specific Contact Filter
Trigger
Instant
Try It
- New, Updated or Both
- Board Filter
- Project Filter
Trigger
Instant
Try It
New Territory
Triggers when a new territory is created.
Trigger
Polling
Try It
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- Summary
  Required
- Company
  Required
- RecordType
  Required
- Priority
- Initial Description
Action
Write

- Company
  Required
- Company_name
- Status
- Address Line 1
- Address Line 2
- City
- State
- Zip Code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Search or write
- Restrict to Store?
Trigger
Instant
Try It
- Restrict to Store?
Trigger
Instant
Try It
- ShipStation Store
- Order #
  Required
- Order Status
  Required
- Unique ID
  Required
- Order Date
  Required
- Buyer Name
  Required
- Payment Date
- Buyer Email
- Recipient Name
  Required
- Recipient Company
- Recipient Address (Line 1)
  Required
- Recipient Address (Line 2)
- Recipient City
  Required
- Recipient State
- Recipient Postal Code
  Required
- Recipient Country Code
- Recipient Phone #
- Amount Paid
- Tax Paid
- Shipping Paid
- Customer's Notes
- Internal Notes
- Is a Gift?
- Gift Message
- Requested Shipping Method
- Sku
- Name
- Image URL
- Quantity
- Unit Price
Action
Write

- Service Board Filter
Trigger
Polling
Try It
- New, Updated or Both
- Service Board Filter
- Specific Service Ticket Filter
- Project_filter
Trigger
Instant
Try It
- File
  Required
- Record ID
  Required
- Record Type
  Required
- Title
- Private?
- Read Only?
- Is Avatar?
Action
Write
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Write
- TicketType
  Required
- Text
  Required
- Detail Description
- Internal Analysis
- Resolution
Action
Write
- TicketType
  Required
- Summary
Action
Write
- Company Identifier
  Required
Action
Search
- Id
  Required
Action
Search
- Company Identifier
  Required
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Search or write
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- Summary
  Required
- Company
  Required
- RecordType
  Required
- Priority
- Initial Description
Action
Search or write
- Restrict to Store?
Trigger
Instant
Try It
- Restrict to Store?
Trigger
Instant
Try It
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

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Connect ConnectWise Manage and ShipStation to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

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Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate ShipStation on the Zapier blog

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Level up your ConnectWise Manage to ShipStation integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about ConnectWise Manage + ShipStation integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ConnectWise Manage and ShipStation

How do I set up the integration between ConnectWise Manage and ShipStation?

To set up the integration, start by choosing a trigger event in ConnectWise Manage, such as 'New Company' or 'Updated Ticket.' Then, select a corresponding action in ShipStation, like 'Create Order' or 'Update Order'. We provide step-by-step guidance in our interface to map these triggers and actions accordingly.

Can I automate order creation in ShipStation using ticket updates in ConnectWise Manage?

Yes, you can automate order creation by selecting 'Updated Ticket' as the trigger in ConnectWise Manage. This will allow you to automatically create a new order in ShipStation whenever a ticket is updated. Simply map the relevant fields between both applications during setup.

Which triggers from ConnectWise Manage are supported for this integration?

Our integration supports various triggers from ConnectWise Manage such as 'New Company', 'New Ticket', 'Updated Ticket', and more. You can choose any of these triggers to start an automated workflow with ShipStation.

What actions can be executed in ShipStation using this integration?

In ShipStation, you can perform actions like creating orders, updating existing orders, and more. The specific actions available depend on the trigger event selected from ConnectWise Manage.

Is it possible to update only specific orders in ShipStation based on certain conditions?

Yes, while setting up your integration, you can use filters to specify conditions that must be met for an action to run. For example, only update orders with a certain status or within a specific date range.

How do we handle data mapping between ConnectWise Manage and ShipStation during integration?

During the setup process, you’ll be prompted to map fields between ConnectWise Manage and ShipStation manually. We guide you through matching fields such as company name, address details, and order specifics where applicable.

What should I do if my triggers or actions aren’t working correctly after setup?

First, double-check that all fields are correctly mapped and that your trigger-action combinations are valid. If issues persist, our support team is here to help troubleshoot any problems with your configured workflows.

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

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Related categories

CRM (Customer Relationship Management)

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About ShipStation

ShipStation helps eCommerce retailers organize, process, and fulfill their orders from all the most popular marketplaces and shopping carts using the top shipping carriers.