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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Chat Ended" from Comm100.

Add your action

An action happens after the trigger—such as "Create/Update a Contact" in SimpleTexting.

You’re connected!

Zapier seamlessly connects Comm100 and SimpleTexting, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Chat Ended
Triggers when the chat is ended.
Trigger
Instant
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New Chat
Triggers when a new chat is started.
Trigger
Instant
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New or Updated Chat Wrap-Up
Triggers when a wrap-up is added or updated on a chat.
Trigger
Instant
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- Account phone
- Contact phone
Trigger
Instant
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- Account phone
- Contact phone
Trigger
Instant
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- Contact phone
Trigger
Instant
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- Phone number
  Required
Action
Write

- Account phone
- Contact phone
  Required
- Message mode
- Text body
  Required
Action
Write

Chat Requested
Triggers when a visitor begins a chat request.
Trigger
Instant
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Chat Transferred
Triggers when a chat is transferred.
Trigger
Instant
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New Offline Message
Triggers when an offline message is received.
Trigger
Instant
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- Account phone
- Contact phone
Trigger
Instant
Try It
- Account phone
- Contact phone
Trigger
Instant
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- List name
- Phone number
  Required
- First name
- Last name
- Email
- Notes
- Birthday
Action
Write
- Title
  Required
- List names
- Segment names
- Account phone
- Message mode
- Text body
  Required
- Unsubscribe text
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Comm100 and SimpleTexting to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Comm100 to SimpleTexting integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Comm100

Comm100 is a live chat support software that enables businesses or organizations to communicate with their website visitors in real-time so as to improve conversions, sales, and customer satisfaction.

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About SimpleTexting

SimpleTexting is a text messaging platform that helps you reach your customers using one of the most effective channels: their text inbox. Send promotions, alerts, polls or reminders to your entire list in a matter of seconds.