Connect ServiceNow and Zoho Desk to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate ServiceNow with Zoho Desk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Record" from ServiceNow.
Add your action
An action happens after the trigger—such as "Add Attachment" in Zoho Desk.
You’re connected!
Zapier seamlessly connects ServiceNow and Zoho Desk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
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Connect ServiceNow and Zoho Desk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Frequently Asked Questions about ServiceNow + Zoho Desk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ServiceNow and Zoho Desk
How does the integration between ServiceNow and Zoho Desk work?
The integration between ServiceNow and Zoho Desk can be achieved through a series of triggers and actions configured in our system. When an incident is created in ServiceNow, it can automatically trigger the creation of a ticket in Zoho Desk. We provide customizable fields to ensure that the necessary information is transferred seamlessly between the two platforms.
What triggers and actions are supported by this integration?
We support triggers such as 'New Incident' or 'Updated Incident' from ServiceNow, which can initiate actions like 'Create Ticket' or 'Update Ticket' in Zoho Desk. This allows your team to automate workflows effectively across both platforms.
Can I customize the fields that are mapped between ServiceNow and Zoho Desk?
Yes, our integration allows you to customize field mapping based on your requirements. You can define which fields from a ServiceNow incident should populate corresponding fields in a Zoho Desk ticket, ensuring all critical information is captured accurately.
Is it possible to update an existing ticket in Zoho Desk when an incident is updated in ServiceNow?
Absolutely, you can set up a trigger for 'Updated Incident' in ServiceNow that will perform an action like 'Update Ticket' in Zoho Desk. This ensures that any changes made to incidents are reflected immediately in your customer support tickets.
Do I need any technical expertise to set up the integration?
Our platform is designed with user-friendliness in mind, allowing you to set up integrations without extensive technical knowledge. We provide step-by-step guides and support to help you through the setup process effortlessly.
What happens if there's an error during the data transfer between these two platforms?
In case of errors during data transfer, we offer detailed logs and error alerts so you can quickly identify and troubleshoot issues. Our support team is also available to assist with any persistent problems.
Can I create multiple triggers for different types of incidents or tickets?
Yes, our system allows you to create multiple triggers tailored for specific types of incidents or tickets. This flexibility ensures that each scenario is handled with precision according to your operational needs.
