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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Edited Contact" from Crisp.

Add your action

An action happens after the trigger—such as "Create Order (For CS-Cart)" in CS-Cart.

You’re connected!

Zapier seamlessly connects Crisp and CS-Cart, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Edited Contact
Triggers when a contact is edited.
Trigger
Instant
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Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
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New Conversation
Triggers when a new conversation is created.
Trigger
Instant
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Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
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- Conversation ID (session_id)
  Required
- Segments
  Required
Action
Write

- User Email
  Required
- User Name
  Required
- Message From
  Required
- Message
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Note message content
  Required
Action
Write

- Conversation ID (session_id)
  Required
- Message content
  Required
Action
Write
- Query
  Required
Action
Search
New Order
Triggers when a new order is created.
Trigger
Instant
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New Customer
Triggers when a new customer is created.
Trigger
Instant
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- User id
  Required
- Shipping id
  Required
- Payment id
  Required
- Product id
  Required
- Amount
  Required
- Vendor id
- Email
- Firstname
- Lastname
- Billing firstname
- Billing lastname
- Billing address
- Billing city
- Billing state
- Billing country
- Billing zipcode
- Billing phone
- Shipping firstname
- Shipping lastname
- Shipping address
- Shipping city
- Shipping state
- Shipping country
- Shipping zipcode
- Shipping phone
Action
Write
- Category Name
Action
Search

Message Sent
Triggers when an operator sends a message
Trigger
Instant
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New Contact
Triggers when a new contact is created.
Trigger
Instant
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Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
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Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
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- Email
  Required
- Name
  Required
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- Email
  Required
- Event name
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Message content
  Required
- Nickname
Action
Write
- Conversation ID (session_id)
  Required
- State
  Required
Action
Write
- Email
  Required
Action
Search
New Product
Triggers when a new product is created.
Trigger
Instant
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- Storefront id
  Required
- User id
  Required
- Shipping id
  Required
- Payment id
  Required
- Product Id
  Required
- Amount
  Required
- Email
- Firstname
- Lastname
- Billing firstname
- Billing lastname
- Billing address
- Billing city
- Billing state
- Billing country
- Billing zipcode
- Billing phone
- Shipping firstname
- Shipping lastname
- Shipping address
- Shipping city
- Shipping state
- Shipping country
- Shipping zipcode
- Shipping phone
Action
Write
- Product name
  Required
- Category IDs
- Price
  Required
- Main category
- Storefront/Vendor id
- Status
- Amount
- Full description
- Main image path
- List price
- Available since
- Product code
- Language code
- Short description
- Downloadable
- EDP Shipping
- Exceptions type
- Feature comparison
- Free shipping
- List quantity count
- Localization
- Shared product
- Tax IDs
- Tracking
- Updated timestamp
- Usergroup IDs
- Weight
- Zero price action
Action
Write

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Crisp and CS-Cart to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Crisp to CS-Cart integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

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Related categories

Customer Support

About CS-Cart

Marketplace software trusted by 1300+ marketplaces.

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