Connect ConnectWise Manage and ManageEngine ServiceDesk Plus Cloud to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate ConnectWise Manage with ManageEngine ServiceDesk Plus Cloud - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New/Updated Contact" from ConnectWise Manage.
Add your action
An action happens after the trigger—such as "Create Announcement" in ManageEngine ServiceDesk Plus Cloud.
You’re connected!
Zapier seamlessly connects ConnectWise Manage and ManageEngine ServiceDesk Plus Cloud, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New, Updated or Both
- Company Filter
- Contact Type Filter
- Specific Contact Filter
Try ItTriggerInstant- New, Updated or Both
- Board Filter
- Project Filter
Try ItTriggerInstant- New Territory
Triggers when a new territory is created.
Try ItTriggerPolling - Company_nameRequired
- IdentifierRequired
- TypeRequired
- StatusRequired
- Site NameRequired
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
ActionWrite
- Service Board Filter
Try ItTriggerPolling- New, Updated or Both
- Service Board Filter
- Specific Service Ticket Filter
- Project_filter
Try ItTriggerInstant- FileRequired
- Record IDRequired
- Record TypeRequired
- Title
- Private?
- Read Only?
- Is Avatar?
ActionWrite- First NameRequired
- Last NameRequired
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
ActionWrite
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Connect ConnectWise Manage and ManageEngine ServiceDesk Plus Cloud to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Frequently Asked Questions about ConnectWise Manage + ManageEngine ServiceDesk Plus Cloud integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ConnectWise Manage and ManageEngine ServiceDesk Plus Cloud
What is required to integrate ConnectWise Manage with ManageEngine ServiceDesk Plus Cloud?
To integrate these platforms, you'll need admin access to both your ConnectWise Manage and ManageEngine ServiceDesk Plus Cloud accounts. Additionally, you’ll need to configure triggers in ConnectWise that kick off actions in ServiceDesk Plus, such as creating or updating tickets based on specific criteria.
Can I create tickets in ManageEngine ServiceDesk Plus from ConnectWise Manage activities?
Yes, you can set up triggers within ConnectWise Manage that automatically create tickets in ServiceDesk Plus Cloud when certain activities occur. For example, you might configure a trigger for new service requests or updates in client information to ensure seamless ticket creation.
How can I track updates between the two systems post-integration?
Once integrated, updates made in either ConnectWise or ServiceDesk Plus can trigger actions in the other system. For instance, an update to a ticket status in one system could automatically trigger a status update alert or mirror the status change in the other system.
Are there any limitations to what can be automated between these two platforms?
While much of the integration supports automation of tasks such as ticket creation and status synchronization, some complex workflows may require additional customization or manual intervention. It's important to review your processes and determine areas where automation is feasible.
What kinds of triggers should I consider setting up for effective integration?
Effective integration often involves setting up triggers for key events such as new ticket creation, status changes, priority updates, and user comments. These triggers ensure that relevant actions are reflected across both systems efficiently and without delay.
Can we sync custom fields between ConnectWise Manage and ServiceDesk Plus?
Yes, syncing custom fields is possible with this integration but requires precise mapping of those fields between both systems to ensure accurate data transfer. You may need to design custom workflows or use middleware if default options don’t cover all your needs.
What should be done if an error occurs during data transfer between the systems?
In case of errors during data transfer, we recommend checking your integration configurations and logs first. Ensure all trigger conditions are correctly set up and look into any API connections involved. Keeping detailed logs will aid significantly in troubleshooting issues quickly.
