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Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Both Call" from Sangoma.

Add your action

An action happens after the trigger—such as "Create Contact" in RingCentral.

You’re connected!

Zapier seamlessly connects Sangoma and RingCentral, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Both Call
Triggers when whether a New Inbound Call is received or A New Outbound is placed on your PBX.
Trigger
Instant
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New Outbound Call
Triggers when a New Outbound Call is placed on your PBX.
Trigger
Instant
Try It
- Description
- View
  Required
- Phone Number
- Extension Number
- Direction
- Recording Type
- Missed Calls Filter
- Results
- Delay By
Trigger
Polling
Try It
Do Not Disturb (DND) Presence Updated
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Trigger
Instant
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- Delay By
Trigger
Polling
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- Type
- Status
  Required
Trigger
Instant
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- Duration Unit
- Time Format
- Format
Trigger
Instant
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- Documentation
- How do you want to specify the chat Id?
  Required
- Text
  Required
Action
Write
- Phone Number
  Required
Action
Write
- Phone Number To
  Required
- File
  Required
- Resolution
- Send Time
- Cover Page Text
- Cover Page Type
Action
Write
- Lookup By
  Required
- First Name
- Last Name
- Middle Name
- Nick Name
- Company
- Job Title
- Email
- Email 2
- Email 3
- Birthday
- Web Page
- Notes
- Home Phone
- Home Phone 2
- Business Phone
- Business Phone 2
- Mobile Phone
- Business Fax
- Company Phone
- Assistant Phone
- Car Phone
- Other Phone
- Other Fax
- Callback Phone
- Home Address Street
- Home Address City
- Home Address State
- Home Address Zip
- Home Address Country
- Business Address Street
- Business Address City
- Business Address State
- Business Address Zip
- Business Address Country
- Other Address Street
- Other Address City
- Other Address State
- Other Address Zip
- Other Address Country
- Dialing Plan
Action
Write

New Inbound Call
Triggers when a New Inbound Call is received on your PBX.
Trigger
Instant
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- Call UUID
  Required
Action
Search
Call Ended
Triggers when a call has been ended.
Trigger
Instant
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Missed Call
Triggers when there is a new missed call.
Trigger
Instant
Try It
- Type
Trigger
Instant
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New Voicemail
Triggers when there is a new incoming voicemail.
Trigger
Instant
Try It
- First Name
- Last Name
- Middle Name
- Nick Name
- Company
- Job Title
- Email
- Email 2
- Email 3
- Birthday
- Web Page
- Notes
- Home Phone
- Home Phone 2
- Business Phone
- Business Phone 2
- Mobile Phone
- Business Fax
- Company Phone
- Assistant Phone
- Car Phone
- Other Phone
- Other Fax
- Callback Phone
- Home Address Street
- Home Address City
- Home Address State
- Home Address Zip
- Home Address Country
- Business Address Street
- Business Address City
- Business Address State
- Business Address Zip
- Business Address Country
- Other Address Street
- Other Address City
- Other Address State
- Other Address Zip
- Other Address Country
- Dialing Plan
Action
Write
- Name
  Required
- Allow Join before host
- Mute Audio
- Turn off camera for participants
Action
Write
- Phone Number From
  Required
- Caller ID
- Phone Number To
  Required
- Play Prompt
Action
Write
- Type
- Phone Number From
  Required
- Phone Number To
  Required
- Text
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Sangoma and RingCentral to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate RingCentral on the Zapier blog

Make work flow with AI

Level up your Sangoma to RingCentral integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Sangoma + RingCentral integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Sangoma and RingCentral

How does Sangoma integrate with RingCentral?

The integration between Sangoma and RingCentral is facilitated through our platform, allowing you to automate tasks by creating workflows. By using triggers from Sagnoma – such as a new call or SMS – you can set actions in RingCentral, such as notifying team members or updating customer records.

What are the common triggers available for Sangoma in this integration?

In this integration, the common triggers available from Sangoma include receiving a new call, getting an SMS, and detecting a missed call. These triggers can initiate various actions in RingCentral to streamline your communication processes.

What actions can be performed in RingCentral when triggered by Sangoma events?

When a trigger event occurs in Sangoma, such as an incoming call, it can prompt several actions in RingCentral. These actions include sending notifications to specific channels, logging details into CRM systems connected with RingCentral, or initiating follow-up task creation.

Is there a way to log all phone interactions from Sangoma into a CRM via RingCentral?

Yes, you can automatically log phone interactions from Sangoma into a CRM via RingCentral. By setting up workflows where incoming calls trigger data entry tasks in your CRM through RingCentral's platforms or connected applications, you ensure every interaction is recorded without manual input.

Can I send automated alerts on new calls received in Sangoma through RingCentral?

Absolutely. With the integration setup on our platform, when a new call is received on Sangoma, it triggers an alert notification action that sends real-time updates over chosen communication channels within RingCentral.

Are SMS messages supported as part of the integration between these systems?

Yes, SMS messages are supported within this integration framework. Receiving an SMS via Sangoma can trigger subsequent actions on RingCentral like sending replies automatically or updating message logs accessible by your team members.

Do we need any technical expertise to integrate Sangoma with RingCentral using your platform?

No technical expertise is required to integrate these services using our platform. We offer user-friendly tools with guided experiences that walk you through setting up desired workflows between Sangoma and RingCentral effortlessly.

About Sangoma

Sangoma is a leading voice and Unified Communications (UC) solution provider.

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Related categories

Phone & SMS

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.

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