Connect Discord and Request Tracker (RT) to unlock the power of automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate Discord with Request Tracker (RT) - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Message Posted to Channel" from Discord.

Add your action

An action happens after the trigger—such as "Comment on a Ticket" in Request Tracker (RT).

You’re connected!

Zapier seamlessly connects Discord and Request Tracker (RT), automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Channel
  Required
Trigger
Polling
Try It
- Channel type
  Required
- Emoji
- Limitation_notice
Trigger
Polling
Try It
- Forum Channel
- Ignore previously archived Posts?
  Required
Trigger
Polling
Try It
Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Polling
Try It
- Forum Channel
  Required
- Post name
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write

- Channel
  Required
- New Name
  Required
Action
Write
- Dm_bot_info
- User
  Required
- Message Text
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write

- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Username
  Required
Action
Search
- Ticket ID
- Custom Role ID
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Queue
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Custom Role
  Required
- Users
  Required
Action
Write
- Ticket ID
  Required
- Status
  Required
Action
Write
- Attachment ID
  Required
Action
Search
- Search Query
- Per Page
- Order By
- Order
Action
Search

New User Added
Triggers when a new user joins the Discord Server.
Trigger
Polling
Try It
- Forum Channel
  Required
Trigger
Polling
Try It
- Channel type
  Required
- Member
Trigger
Polling
Try It
- User
  Required
- Role
  Required
Action
Write
- User
  Required
- Role
  Required
Action
Write
- Channel
  Required
- Message Text
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
- File Attachments
- Filename for Attachments
Action
Write
- Forum Channel
  Required
- Forum Post
  Required
- Message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel Name
  Required
Action
Search
- Ticket ID
- Custom Field ID
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Status
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Requestor
- Subject
  Required
- Queue
  Required
- Text
Action
Write
- Ticket ID
  Required
- Custom Field
  Required
- Value
  Required
Action
Write
- Ticket ID
  Required
- Due Date
  Required
Action
Write
- Ticket ID
  Required
- Subject
  Required
Action
Write
- Ticket ID
  Required
Action
Search
- Transaction ID
  Required
Action
Search

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25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Discord and Request Tracker (RT) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Discord on the Zapier blog

Make work flow with AI

Level up your Discord to Request Tracker (RT) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Discord + Request Tracker (RT) integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Discord and Request Tracker (RT)

How do I set up an integration between Discord and Request Tracker?

You can set up an integration between Discord and Request Tracker through Zapier by creating a Zap. This involves choosing Discord as your trigger app, selecting an event like 'New Message Posted to Channel', and then choosing Request Tracker as the action app, where you might create or update a ticket.

What triggers are available for Discord in the integration with RT?

We offer various triggers for Discord such as 'New Message Posted to Channel', 'New Reaction Added', and 'User Joins Guild'. These triggers allow you to initiate different actions in Request Tracker, like creating tickets or appending messages.

Can I automatically create tickets in RT from Discord messages?

Yes, by setting up a Zap where the trigger is 'New Message Posted to Channel' on Discord, you can configure the action to create a new ticket in Request Tracker automatically.

What actions are supported within RT when using the integration with Discord?

In our integration setup, Request Tracker supports actions such as creating new tickets or updating existing tickets. You can trigger these actions from events on Discord like posting new messages.

Is it possible to update an RT ticket when there’s new activity on a specific Discord channel?

Certainly. When you define your Zap with a trigger like 'New Message Posted to Channel' in Discord, you can specify actions that will update corresponding tickets in Request Tracker with details from the message.

How do I handle different types of information from Discord in RT?

During the integration setup, you can map fields from your Discord triggers to corresponding fields in Request Tracker. This allows for organized information transfer such as assigning message content to ticket descriptions or matching user info.

Are there any limitations I should be aware of when integrating Discord with RT?

While our integration supports key features like ticket creation and updates, complex workflows may need custom scripting within your environment for full functionality. It's important to test setups thoroughly.

About Discord

Discord is an all-in-one voice and text chat for gamers.

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About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

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