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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Import Knowledge Bases" from Dante AI.

Add your action

An action happens after the trigger—such as "Send Outbound Message" in Darwin AI.

You’re connected!

Zapier seamlessly connects Dante AI and Darwin AI, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Import Knowledge Bases
This trigger will retrieve your list of knowledge bases from Dante AI
Trigger
Instant
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- Knowledge base name
  Required
- Prompt
  Required
- GPT Model Type
  Required
- Conversation ID (Optional)
Action
Write
Session Analyzed
Triggers when a session is analyzed.
Trigger
Instant
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Session Closed Unforwarded
Triggers when a session is closed and unforwarded.
Trigger
Instant
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Session Forwarded Escalated
Triggers when a session is forwarded and escalated to another agent.
Trigger
Instant
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Session Forwarded Recovered
Triggers when a session is recovered and forwarded to another agent.
Trigger
Instant
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Session Replied
Triggers when a session is replied.
Trigger
Instant
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- PhoneNumber
  Required
- Channel ID
- ChannelType
- Message
- InitialState
- Initial Pipeline ID
- UtmSource
- UtmCampaign
- UtmMedium
- Intent
- UtmTerm
- UtmContent
- Interest
- MediaUrl
- MediaType
- Location
Action
Write

- Knowledge Base Name
  Required
Trigger
Instant
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- Chatbot Name
  Required
- Period (hours)
  Required
Action
Search
Session Closed
Triggers when a session is closed.
Trigger
Instant
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Session Forwarded
Triggers when a session is forwarded to another agent.
Trigger
Instant
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Session Forwarded Qualified
Triggers when a session is forwarded to another agent.
Trigger
Instant
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Session Opened
Triggers when a session is opened.
Trigger
Instant
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Session Stage Transitioned
Triggers when a session is moved to a new stage.
Trigger
Instant
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Customers have created over 25 million Zaps on the platform

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Connect Dante AI and Darwin AI to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Dante AI to Darwin AI integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Dante AI

Dante AI is an artificial intelligence platform which allows you to create conversations with knowledge gathered from documents, files, websites and more.

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Related categories

AI Tools

About Darwin AI

Darwin AI offers AI-driven customer service solutions, specializing in human-like interactions for effective customer experiences and service improvements.