Connect Freshservice and Lightspeed Retail POS (X-Series) to power AI-driven automation

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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Ticket" from Freshservice.

Add your action

An action happens after the trigger—such as "Create Customer" in Lightspeed Retail POS (X-Series).

You’re connected!

Zapier seamlessly connects Freshservice and Lightspeed Retail POS (X-Series), automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New Awaiting Pickup Sale
Triggers when a sale is awaiting pickup (with line item support). Typically a sale received from e-commerce.
Trigger
Instant
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New Register Closure
Triggers when a register is created.
Trigger
Instant
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New Voided Sale
Triggers when a sale is cancelled (with line item support).
Trigger
Instant
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Sent Consignment
Triggers when a consignment is sent.
Trigger
Instant
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Updated Inventory
Triggers when a product’s inventory is updated. If a product does not use inventory tracking, this trigger won’t fire.
Trigger
Instant
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New or Updated Product
Triggers when a product is created or updated.
Trigger
Instant
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- First Name
  Required
- Last Name
  Required
- Customer Code
- Customer Group ID
- Enable Loyalty
- Email
- Note
- Gender
- Date of Birth
- Company Name
- Do Not Email
- Phone
- Mobile
- Fax
- Twitter
- Website
- Physical Address 1
- Physical Address 2
- Physical Suburb
- Physical City
- Physical Postcode
- Physical State
- Physical Country ID
- Postal Address 1
- Postal Address 2
- Postal Suburb
- Postal City
- Postal Postcode
- Postal State
- Postal Country ID
- Custom Field 1
- Custom Field 2
- Custom Field 3
- Custom Field 4
- On Account Limit
Action
Write
- Name
  Required
- Description
- Handle
- SKU
- Type
- Code
- Source
- Source ID
- Source Variant ID
- Active
- Price Including Tax
- Price Excluding Tax
- Supply Price
- Supply ID
- Supplier Code
- Supplier ID
- Price
- Code
- Product Type ID
- Product Category ID
- Brand ID
- Tag IDs
- Attributes: Key
- Attributes: Value
- Type
- Location
- Current Amount
- Outlet ID
- Reorder Amount
- Reorder Point
- Account Code Sale
- Account Code Purchase
- Loyalty Amount
- Weight
- Weight Unit
- Length
- Width
- Height
- Dimensions Unit
- Current Amount
- Outlet ID
Action
Write
- Customer Code
- Email
- First Name
- Last Name
- Company Name
- Mobile
- Phone
- Find_deleted
- Order By
- Order Direction
- Page Size
Action
Search
- Status
- Date From
- Date To
- Invoice Number
- Customer ID
- User ID
- Outlet ID
- Order By
- Order Direction
- Page Size
Action
Search
- SKU
- Supplier ID
- Brand ID
- Tag ID
- Product Type ID
- Variant Parent ID
- Exclude Values
- Exclude: Supplier ID
- Exclude: Brand ID
- Exclude: Tag ID
- Exclude: Product Type ID
- Exclude: Variant Parent ID
- Order By
- Order Direction
- Page Size
- Name
  Required
- Description
- Handle
- SKU
- Type
- Code
- Source
- Source ID
- Source Variant ID
- Active
- Price Including Tax
- Price Excluding Tax
- Supply Price
- Supply ID
- Supplier Code
- Supplier ID
- Price
- Code
- Product Type ID
- Product Category ID
- Brand ID
- Tag IDs
- Attributes: Key
- Attributes: Value
- Type
- Location
- Current Amount
- Outlet ID
- Reorder Amount
- Reorder Point
- Account Code Sale
- Account Code Purchase
- Loyalty Amount
- Weight
- Weight Unit
- Length
- Width
- Height
- Dimensions Unit
- Current Amount
- Outlet ID
Action
Search or write

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write
New Awaiting Dispatch Sale
Triggers when a sale is awaiting shipping (with line item support). Typically a sale received from e-commerce.
Trigger
Instant
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New Customer
Triggers when a customer is added.
Trigger
Instant
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- Status
Trigger
Instant
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Received Consignment
Triggers when a consignment is received.
Trigger
Instant
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Updated Customer
Triggers when a customer is updated.
Trigger
Instant
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New or Updated Outlet
Triggers when an outlet is created or updated.
Trigger
Instant
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Updated Register Closure
Triggers when a register is updated.
Trigger
Instant
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- Name
  Required
Action
Write
- Status
  Required
- User ID
  Required
- Source
- Source ID
- Register ID
- Customer ID
- Sale Date
- Note
- Short Code
- Invoice Number
- Account Transaction ID
- ID
- Product ID
  Required
- Register ID
- Sequence
- Quantity
  Required
- Price
  Required
- Cost
- Tax
  Required
- Tax ID
  Required
- ID
- Register ID
- Payment Type ID
- Payment Date
- Amount
- Register Sale Attributes
- Type
- Tax ID
Action
Write
- SKU
- Supplier ID
- Brand ID
- Tag ID
- Product Type ID
- Variant Parent ID
- Exclude Values
- Exclude: Supplier ID
- Exclude: Brand ID
- Exclude: Tag ID
- Exclude: Product Type ID
- Exclude: Variant Parent ID
- Order By
- Order Direction
- Page Size
Action
Search
- Customer Code
- Email
- First Name
- Last Name
- Company Name
- Mobile
- Phone
- Find_deleted
- Order By
- Order Direction
- Page Size
- First Name
  Required
- Last Name
  Required
- Customer Code
- Customer Group ID
- Enable Loyalty
- Email
- Note
- Gender
- Date of Birth
- Company Name
- Do Not Email
- Phone
- Mobile
- Fax
- Twitter
- Website
- Physical Address 1
- Physical Address 2
- Physical Suburb
- Physical City
- Physical Postcode
- Physical State
- Physical Country ID
- Postal Address 1
- Postal Address 2
- Postal Suburb
- Postal City
- Postal Postcode
- Postal State
- Postal Country ID
- Custom Field 1
- Custom Field 2
- Custom Field 3
- Custom Field 4
- On Account Limit
Action
Search or write
- Status
- Date From
- Date To
- Invoice Number
- Customer ID
- User ID
- Outlet ID
- Order By
- Order Direction
- Page Size
- Status
  Required
- User ID
  Required
- Source
- Source ID
- Register ID
- Customer ID
- Sale Date
- Note
- Short Code
- Invoice Number
- Account Transaction ID
- ID
- Product ID
  Required
- Register ID
- Sequence
- Quantity
  Required
- Price
  Required
- Cost
- Tax
  Required
- Tax ID
  Required
- ID
- Register ID
- Payment Type ID
- Payment Date
- Amount
- Register Sale Attributes
- Type
- Tax ID
Action
Search or write

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Connect Freshservice and Lightspeed Retail POS (X-Series) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

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Provide world-class support with a little help from automation

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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

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About Lightspeed Retail POS (X-Series)

Lightspeed Retail POS (X-Series) is a cloud-based POS and retail management software that lets retailers run their business in-store, online, and via mobile.