New for Freshdesk: Search for Existing Contacts in Your Workflows
A new update to the Freshdesk-Zapier integration opens up powerful new automation possibilities. Adding a Find Contact Search Action, you can set up workflows that target a specific Freshdesk contact. For example, you can search for an existing contact and then automatically add a note or create a ticket for that contact with information passed from your other apps.
What's New with Freshdesk
New Search
- Find Contact: Finds an existing customer or a potential customer that has raised a ticket.
How to Automate Freshdesk with Zapier
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Try some pre-made Freshdesk integrations and learn more about how Freshdesk works
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Check out our Freshdesk help documentation for details on connecting your account and setting up your first Zap
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Or login to build a custom workflow with Freshdesk and Zapier