Articles tagged "CRM (Customer Relationship Management)"
Showing 1-10 of 77 articles
CRM strategy: Why you need one and how to set it up
I used to write down my client bookings in an appointment book, which also served as my to-do list. I'd then confirm each booking with a manual text, hoping they wouldn't forget. This admittedly archaic way of doing things worked well—until it didn't.
By Judith Meyer
8 min read
Customer journey mapping 101 (with free templates)
Customer journey mapping is the process of planning out people's awareness of and relationship to your brand, starting with their very first impression—even if, as in my case, that impression is made a full decade before they can actually use your product.
By Amanda Pell
11 min read
6 tips for successful CRM implementation
You may have heard promising estimates that a CRM can be nailed down in a month's time. In reality, a week after a long-awaited CRM implementation started, you're bumping into the first roadblock: what do you mean I need to pay that much for extra users?
By Wesley Snow
5 min read
Get productivity tips delivered straight to your inbox
We’ll email you 1-3 times per week—and never share your information.