- IT Automation
- Incident Management
- Incident escalation automation
Escalate conversations and update incident records
This automation category streamlines the escalation of critical conversations and the maintenance of incident records by connecting communication platforms with incident management systems. It ensures that summaries and updates from support or monitoring tools are automatically logged and escalated in real time, reducing manual effort and response times. By keeping all stakeholders informed with up‐to‐date incident details, teams can resolve issues faster and maintain a clear audit trail.
Filter by common apps:
Atera
ServiceNow
Webhooks by Zapier
Filter by Zapier
Code by Zapier
- Escalate conversations in Atera, find and update incident records in ServiceNow
- Update incident records in ServiceNow from webhook data, and filter for relevant incidents
Update incident records in ServiceNow from webhook data, and filter for relevant incidents
- Capture conversation summaries from Atera, run code, find and update records in ServiceNow
Capture conversation summaries from Atera, run code, find and update records in ServiceNow