Instant Replies
Deliver real-time, AI-generated answers to customers to boost satisfaction and reduce wait times.
- Customer Automation
- AI Customer Inquiries
AI Customer Inquiries
Automate the capture, analysis, and response to every customer inquiry with Zapier’s AI-powered workflows. Instantly surface accurate product details, triage messages to the right team, and log conversations for future reference. Eliminate manual ticket handling so you can focus on delivering exceptional customer experiences.
Smart Routing
Automatically analyze intent and route inquiries to the correct department, cutting internal back-and-forth.
Central Archive
Store and organize every inquiry in your CRM or help desk for effortless tracking and trend analysis.
Featured use cases
Automate capture, drafting, and scheduling of customer booking inquiries using AI to save time and ensure consistent, personalized communication.
+ moreAutomatically generate personalized, AI-crafted replies to customer inquiries across channels, streamlining support and enhancing satisfaction.
+ moreAutomate customer inquiries by using AI to generate detailed product information responses instantly.
+ moreAutomate the intake, AI-driven response drafting, and tracking of customer inquiries for fast, personalized follow-up and improved satisfaction.
+ moreUse AI to analyze customer inquiries, route them to proper teams, and trigger instant notifications and responses.
+ more