Zendesk + Zendesk + MemberPress

Add MemberPress membership data to new Zendesk tickets

Is your customer support team spending too much time looking up customer membership info for each Zendesk ticket? Save time and improve efficiency by displaying MemberPress membership data inside each new ticket. When a customer submits a new Zendesk ticket, this integration finds their MemberPress membership data, then adds tags to the ticket representing the customer's membership status and information.

When this happens...
Recent TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
TriggerPolling
automatically do this...
Get MemberGet member by username or email.
ActionSearch
then do this...
Get SubscriptionGet one Subscription with a given subscription number.
ActionSearch
then do this!
Add Tag(s) to TicketAdd one or more tags to an existing ticket.
ActionWrite

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More things you can do with Zendesk and MemberPress

Discover other triggers and actions you can use with Zendesk and MemberPress

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
Lesson Completed
Triggers when a lesson is completed on a MemberPress course.
Trigger
Instant
Try It
Member Signup Completed
Triggers when a new member completes the signup and their payment is accepted.
Trigger
Instant
Try It
Subscription Created
Triggers when a subscription is created.
Trigger
Instant
Try It
Subscription Stopped
Triggers when a subscription is canceled.
Trigger
Instant
Try It
Transaction Expired
Triggers when any transaction expires.
Trigger
Instant
Try It
- Valid Memberships
  Required
- Should Expire
- Should Start
- Expires On (required if 'Should Expire' is true)
- Starts On (required if 'Should Start' is true)
- Coupon Code
- Description
- Use On Upgrades
- Usage Amount
- Discount Type
- Discount Amount
- Discount Mode
- First Payment Discount Type
- First Payment Discount Amount
- Trial Days
- Trial Amount
Action
Write
- Member
  Required
- Membership
  Required
- Status
  Required
- Created At
  Required
- Subscription ID
- Response
- Gateway
- Coupon
- Price
- Tax Amount
- Tax Rate
- Tax Description
- Period
- Period Type
- Limit Cycles
- Limit Cycles Num
- Limit Cycles Action
- Trial
- Trial Days
- Trial Amount
- Total
- CC Last 4
- CC Exp Month
- CC Exp Year
Action
Write
- Coupon ID
  Required
Action
Write
- Transaction ID
  Required
Action
Write
- Subscription ID
  Required
- Member
  Required
- Membership
  Required
- Status
  Required
- Created At
  Required
- Subscription ID
- Response
- Gateway
- Coupon
- Price
- Tax Amount
- Tax Rate
- Tax Description
- Period
- Period Type
- Limit Cycles
- Limit Cycles Num
- Limit Cycles Action
- Trial
- Trial Days
- Trial Amount
- Total
- CC Last 4
- CC Exp Month
- CC Exp Year
Action
Write
- Email
  Required
Action
Search
- Transaction Number
  Required
Action
Search

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
Course Completed
Triggers when a course is completed in MemberPress.
Trigger
Instant
Try It
Member Deleted
Triggers when a member is deleted from the system.
Trigger
Instant
Try It
Quiz Attempted
Triggers when a quiz is attempted on a MemberPress course.
Trigger
Instant
Try It
Subscription Expired
Triggers when a subscription expires.
Trigger
Instant
Try It
Transaction Completed
Triggers when a transaction has completed on MemberPress.
Trigger
Instant
Try It
Transaction Refunded
Triggers when any transaction is refunded.
Trigger
Instant
Try It
- Email
  Required
- Username
  Required
- First Name
- Last Name
- Password
- Transaction
- Send Welcome Email
- Send Password Email
- Address 1
- Address 2
- City
- State
- Zip
- Country
Action
Write
- Member
  Required
- Membership
  Required
- Transaction Number
- Amount
- Total
- Tax Amount
- Tax Rate
- Tax Description
- Coupon
- Status
- Response
- Gateway
- Subscription
- Created At
- Expires At
- Send Welcome Email
- Send Receipt Email
Action
Write
- Subscription ID
  Required
Action
Write
- Member ID
  Required
- Email
  Required
- Username
  Required
- First Name
- Last Name
- Send Password Email
- Address 1
- Address 2
- City
- State
- Zip
- Country
Action
Write
- Transaction ID
  Required
- Member
  Required
- Membership
  Required
- Transaction Number
- Amount
- Total
- Tax Amount
- Tax Rate
- Tax Description
- Coupon
- Status
- Response
- Gateway
- Subscription
- Created At
- Expires At
- Send Welcome Email
- Send Receipt Email
Action
Write
- Subscription Number
  Required
Action
Search

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

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About MemberPress

MemberPress is an “all-in-one” membership and LMS plugin for WordPress that will help you generate recurring membership revenue from content like blogs, newsletters, online courses, digital downloads, podcasts, videos, and more.

Learn moreLearn moreHelpHelp

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Add MemberPress membership data to new Zendesk tickets

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