Zendesk + MemberPress

Add MemberPress membership data to new Zendesk tickets

Is your customer support team spending too much time looking up customer membership info for each Zendesk ticket? Save time and improve efficiency by displaying MemberPress membership data inside each new ticket. When a customer submits a new Zendesk ticket, this integration finds their MemberPress membership data, then adds tags to the ticket representing the customer's membership status and information.

When this happens...
Recent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
TriggerScheduled
automatically do this...
Get Member
Get member by username or email.
ActionSearch
then do this...
Get Subscription
Get one Subscription with a given subscription number.
ActionSearch
then do this!
Add Tag(s) to Ticket
Add one or more tags to an existing ticket.
ActionWrite

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Supported triggers and actions

What does this mean?

New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New View
Triggers when a new view is created.
Trigger
Scheduled
Try It

- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write

- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write
Course Completed
Triggers when a course is completed in MemberPress.
Trigger
Instant
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Member Deleted
Triggers when a member is deleted from the system.
Trigger
Instant
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Quiz Attempted
Triggers when a quiz is attempted on a MemberPress course.
Trigger
Instant
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Subscription Expired
Triggers when a subscription expires.
Trigger
Instant
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Transaction Completed
Triggers when a transaction has completed on MemberPress.
Trigger
Instant
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Transaction Refunded
Triggers when any transaction is refunded.
Trigger
Instant
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- EmailRequired
- UsernameRequired
- First Name
- Last Name
- Password
- Transaction
- Send Welcome Email
- Send Password Email
- Address 1
- Address 2
- City
- State
- Zip
- Country
Action
Write
- MemberRequired
- MembershipRequired
- Transaction Number
- Amount
- Total
- Tax Amount
- Tax Rate
- Tax Description
- Coupon
- Status
- Response
- Gateway
- Subscription
- Created At
- Expires At
- Send Welcome Email
- Send Receipt Email
Action
Write
- Subscription IDRequired
Action
Write
- Member IDRequired
- EmailRequired
- UsernameRequired
- First Name
- Last Name
- Send Password Email
- Address 1
- Address 2
- City
- State
- Zip
- Country
Action
Write
- Transaction IDRequired
- MemberRequired
- MembershipRequired
- Transaction Number
- Amount
- Total
- Tax Amount
- Tax Rate
- Tax Description
- Coupon
- Status
- Response
- Gateway
- Subscription
- Created At
- Expires At
- Send Welcome Email
- Send Receipt Email
Action
Write
- Subscription NumberRequired
Action
Search

- ViewRequired
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- Info
- Type
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write
Lesson Completed
Triggers when a lesson is completed on a MemberPress course.
Trigger
Instant
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Member Signup Completed
Triggers when a new member completes the signup and their payment is accepted.
Trigger
Instant
Try It
Subscription Created
Triggers when a subscription is created.
Trigger
Instant
Try It
Subscription Stopped
Triggers when a subscription is canceled.
Trigger
Instant
Try It
Transaction Expired
Triggers when any transaction expires.
Trigger
Instant
Try It
- Valid MembershipsRequired
- Should Expire
- Should Start
- Expires On (required if 'Should Expire' is true)
- Starts On (required if 'Should Start' is true)
- Coupon Code
- Description
- Use On Upgrades
- Usage Amount
- Discount Type
- Discount Amount
- Discount Mode
- First Payment Discount Type
- First Payment Discount Amount
- Trial Days
- Trial Amount
Action
Write
- MemberRequired
- MembershipRequired
- StatusRequired
- Created AtRequired
- Subscription ID
- Response
- Gateway
- Coupon
- Price
- Tax Amount
- Tax Rate
- Tax Description
- Period
- Period Type
- Limit Cycles
- Limit Cycles Num
- Limit Cycles Action
- Trial
- Trial Days
- Trial Amount
- Total
- CC Last 4
- CC Exp Month
- CC Exp Year
Action
Write
- Coupon IDRequired
Action
Write
- Transaction IDRequired
Action
Write
- Subscription IDRequired
- MemberRequired
- MembershipRequired
- StatusRequired
- Created AtRequired
- Subscription ID
- Response
- Gateway
- Coupon
- Price
- Tax Amount
- Tax Rate
- Tax Description
- Period
- Period Type
- Limit Cycles
- Limit Cycles Num
- Limit Cycles Action
- Trial
- Trial Days
- Trial Amount
- Total
- CC Last 4
- CC Exp Month
- CC Exp Year
Action
Write
- EmailRequired
Action
Search
- Transaction NumberRequired
Action
Search

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

About MemberPress

MemberPress is an “all-in-one” membership and LMS plugin for WordPress that will help you generate recurring membership revenue from content like blogs, newsletters, online courses, digital downloads, podcasts, videos, and more.

Learn more

Related categories

WordPress

Related Zap Templates

Create ticket in Zendesk when new member signups are completed in MemberPress

Create new Zendesk users from completed MemberPress member signups

Zendesk + MemberPress

Add MemberPress membership data to new Zendesk tickets

New Group

New Ticket

Organization

New Organization

Updated Ticket

Organization

New View

Create Organization

Details

Notes

Tags

Domain Names

External Id

Group Id

Shared Tickets

Shared Comments

Create Ticket

Assignee

Collaborators

Collaborator Emails

Group

Requester Name

Requester Email

First Comment/Description format

Should the first Comment be public?

Tags

Status

Type

Priority

Submitter

Ticket form

Sharing Agreements

Brand

External ID

Email CC

Attachment

Add Comment to Ticket

Comment body

Comment format

Should the Comment be public?

Update Organization

Name

Details

Notes

Tags

Domain Names

External Id

Shared Tickets

Shared Comments

Update User

Name

Email

Details

Notes

Phone

Tags

Role

Organization

External Id

Verified

API Request (Beta)

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket(s)

Info

Type

Find Latest Comment

Find a User

Find or Create Organization

Details

Notes

Tags

Domain Names

External Id

Group Id

Shared Tickets