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Intercom + Wootric by InMoment

Update Intercom users from new Wootric responses

Monitor customer performance when you connect Wootric with Intercom. Use this automation, and every time a new NPS response is added in Wootric, Zapier will update the user in Intercom so you can log every one of your customers' interactions with your company. Gain valuable insight on your customer performance when you use this integration.

Monitor customer performance when you connect Wootric with Intercom. Use this automation, and every time a new NPS response is added in Wootric, Zapier will update the user in Intercom so you can log every one of your customers' interactions with your company. Gain valuable insight on your customer performance when you use this integration.

  1. When this happens...
    Wootric by InMomentWootric by InMoment
    New Response

    Triggers when a new survey response is submitted.

    TriggerInstant
  2. automatically do this!
    IntercomIntercom
    Create/Update User

    Update a user within Intercom given their e-mail address.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Wootric by InMoment triggers, actions, and search

    Detractor Response

    Triggers when a new response is created with a low NPS score (0-6), low CSAT score (1-2) or low CES score (1-3).

    Trigger
    Instant
    Try It
  • Wootric by InMoment triggers, actions, and search

    New Response

    Triggers when a new survey response is submitted.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
  • Wootric by InMoment triggers, actions, and search

    Promoter Response

    Triggers when a new response is created with an NPS high score (9-10), CSAT high score (4-5) or CES high score (6-7).

    Trigger
    Instant
    Try It
    • EmailRequired

    • Properties

    • Last surveyed

    • External created at

    Action
    Write
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
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Related categories

  • Customer Support

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About Wootric by InMoment

Wootric by InMoment collects and manages customer feedback using proven CX metrics (Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.

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