Teamwork Desk + ClickSend SMS Integrations

How to connect Teamwork Desk + ClickSend SMS

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Supported triggers and actions

What does this mean?

- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- TicketRequired
  Choose "Add a Search Step" to find a ticket ID or choose "Use a Custom Value" in the dropdown below if you already know the ticket's ID.
- TypeRequired
- Message Format
  Choose the format in which Teamwork Desk should display the message.
- Cc
- Bcc
- BodyRequired
- StatusRequired
- Assigned To
- Agents to Notify
- Make This a Draft?Required
Action
Write

- First NameRequired
- Last NameRequired
- EmailRequired
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Google Plus
- Linked In
- Address
- Notes
- Avatar URL
Action
Write
- TicketRequired
  Choose "Add a Search Step" to find a ticket ID or choose "Use a Custom Value" in the dropdown below if you already know the ticket's ID.
- Task IDRequired
  Enter the ID of the task in Teamwork Projects to which this ticket should be linked.
Action
Write

- CustomerRequired
  Choose "Add a Search Step" to find a customer ID or choose "Use a Custom Value" in the dropdown below if you already know the customer's ID.
- First Name
- Last Name
- Email
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Google Plus
- Linked In
- Address
- Notes
- Avatar URL
Action
Write
- Search KeywordsRequired
  Enter the customer's name or email address for which to search.
Action
Search
- Search KeywordsRequired
  Enter the customer's name or email address for which to search.
- First NameRequired
- Last NameRequired
- EmailRequired
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Google Plus
- Linked In
- Address
- Notes
- Avatar URL
Action
Search or write
New Incoming SMS
Triggers when a new incoming sms is received.
Trigger
Instant
Try It
- List NameRequired
  The name of the contact list.
Action
Write
- Contact ListRequired
  The list that you want to remove. Will require a list ID that will generally have to be returned from other actions.
Action
Write
- ToRequired
  Mobile phone number. Can be in local or international format. Must be in international (E.164) format if sending to another country. e.g +61411111111.
- SubjectRequired
  Subject line. Maximum 20 characters.
- BodyRequired
  Message body. Up to 1500 characters or 500 unicode characters View GSM Characters.
- Schedule
  Allows a message to be scheduled. Time must be in Unix format e.g. 1462788759. Leave blank for instant delivery.
- From
  From number - use a ClickSend dedicated number that you've purchased (anything else will fail). If you don't have a ClickSend number, leave it blank.
- Custom String
  This is your reference. It will show on all reports and will be passed back with any replies.
- Media URLRequired
  A URL of the media file you want to send.
Action
Write
- Custom String
  This is your reference. It will show on all reports and will be passed back with any replies.
- PDF File UrlRequired
  A public URL to the PDF file. If you're not sure what this is, more info can be found here.
- Priority
  Choose delivery priority. Options are Standard or Priority post.
- Template Used
  Choose if you've used our template file or not. If 'no', we insert a blank addressed page as the first page. View our template here.
- Colour
  Choose to use colour or B&W printing.
- Duplex
  Choose to use Duplex (double-sided) or Simplex (single sided) printing.
- Address NameRequired
- Line 1Required
- Line 2
- CityRequired
- State
- Postal CodeRequired
- CountryRequired
  The address country. Must be a 2-digit country code e.g. "US", "AU", "GB".
- Return AddressRequired
  Return address - you can manage return addresses on the ClickSend Dashboard: Open Dashboard or via our API).
Action
Write
- Campaign NameRequired
  Give your campaign a name. Ie. January Marketing Campaign
- List NameRequired
  A contact list to send to. You can add/manage contact lists via the ClickSend dashboard.
- From
  From number or name - where the message comes 'from' on the handset. If you're sending to the US/Canada leave this field blank or use a ClickSend dedicated number that you've purchased (anything else will fail). If you use a name for the from address e.g. "MyCompany", the receiver won't be able to reply. More Info.
- MessageRequired
  Learn about message limits.
- Schedule
  Allows a message to be scheduled. Time must be in Unix format e.g. 1462788759. Leave blank for instant delivery.
Action
Write
- ToRequired
  Mobile or landline phone number in local or international format. Must be in international format (E.164) if sending to a different country.e.g. +61411111111.
- MessageRequired
  Message body to be read out.
- Language
  Choose which language you want to use. Full list here: Open Docs.
- VoiceRequired
  Choose the message to be read out in a Male of Female voice.
- From
  The from number. This must be a valid ClickSend dedicated number.
- Schedule
  Allows a message to be scheduled. Time must be in Unix format e.g. 1462788759. Leave blank for instant delivery. More info can be found here: Open Docs.
- Custom String
  This is your reference. It will show on all reports and will be passed back with any replies.
Action
Write
- Contact ListRequired
  The list you want to search for the contact.
- Email AddressRequired
  Email address you want to search.
Action
Search

New Customer
Triggers when a new customer is created.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- Inbox Filter
  Select specific inboxes to include. If no inboxes are selected, tickets in any inbox will trigger the zap.
Trigger
Instant
Try It
- TicketRequired
  Choose "Add a Search Step" to find a ticket ID or choose "Use a Custom Value" in the dropdown below if you already know the ticket's ID.
- Assign ToRequired
Action
Write
- InboxRequired
- SourceRequired
- TypeRequired
- Customer EmailRequired
  Enter a valid email address.
- Customer First NameRequired
- Customer Last NameRequired
- Customer Phone Number
- Customer Mobile Number
- SubjectRequired
- Cc
  Enter a valid email address.
- Bcc
  Enter a valid email address.
- MessageRequired
- Message Format
  Choose the format in which Teamwork Desk should display the message.
- StatusRequired
- Assigned To
- Priority
- Tags
- Notify Customer
  Whether or not a confirmation email will be sent to the customer.
- Notify Creating Agent
  Whether or not to send notification to the agent whose API key you are using for this integration. This is usually yourself. You will also need to enable notifications for new tickets in the Desk user profile.
- Task ID
  Enter the ID of the task in Teamwork Projects to which this ticket should be linked.
Action
Write
- TicketRequired
  Choose "Add a Search Step" to find a ticket ID or choose "Use a Custom Value" in the dropdown below if you already know the ticket's ID.
Action
Write
- TicketRequired
  Choose "Add a Search Step" to find a ticket ID or choose "Use a Custom Value" in the dropdown below if you already know the ticket's ID.
- Inbox
- Source
- Type
- Customer ID
- Customer Email
  Enter a valid email address.
- Customer Full Name
- Subject
- Cc
  Enter a valid email address.
- Bcc
  Enter a valid email address.
- Message
- Message Format
  Choose the format in which Teamwork Desk should display the message.
- Status
- Assigned To
- Priority
- Tags
Action
Write
- Search KeywordsRequired
  Enter the ticket ID or keywords (with a space between them) for which to search.
Action
Search
- Search KeywordsRequired
  Enter the ticket ID or keywords (with a space between them) for which to search.
- InboxRequired
- SourceRequired
- TypeRequired
- Customer EmailRequired
  Enter a valid email address.
- Customer First NameRequired
- Customer Last NameRequired
- Customer Phone Number
- Customer Mobile Number
- SubjectRequired
- Cc
  Enter a valid email address.
- Bcc
  Enter a valid email address.
- MessageRequired
- Message Format
  Choose the format in which Teamwork Desk should display the message.
- StatusRequired
- Assigned To
- Priority
- Tags
- Notify Customer
  Whether or not a confirmation email will be sent to the customer.
- Notify Creating Agent
  Whether or not to send notification to the agent whose API key you are using for this integration. This is usually yourself. You will also need to enable notifications for new tickets in the Desk user profile.
- Task ID
  Enter the ID of the task in Teamwork Projects to which this ticket should be linked.
Action
Search or write
- Contact ListRequired
  The list where you want to add the contact.
- First Name
  Contact's first name.
- Last Name
  Contact's last name.
- Phone Number
  The contact phone in local or international format e.g. +61411111111.
- Email
  Contact's email address.
- Fax Number
- Organization Name
- Custom 1
- Custom 2
- Custom 3
- Custom 4
- Address Line 1
- Address Line 2
- City
- State
- Postal Code
- Country
  The contact's country. Must be a 2-character country code e.g. "US", "AU", "GB".
Action
Write
- Contact ListRequired
  The list where you want to remove the contact.
- Contact IDRequired
  The contact_id of the contact you want to delete. This is returned when originally adding the contact. If you don't have it you can use the search in Zapier to search for the contact, then use the contact_id from the response.
Action
Write
- ToRequired
  Phone number in E.164 format. Eg. +61261111111.
- FromRequired
- Custom String
  This is your reference. It will show on all reports and will be passed back with any replies.
- PDF File UrlRequired
Action
Write
- PDF File UrlRequired
  A public URL to the postcard PDF file. Can be a single file with 1 page (front only) or 2 pages (front and back) or 2 files with a single page each. View Template.
  If you're not sure what a public URL is, more info can be found here.
- Address NameRequired
- Line 1Required
- Line 2
- CityRequired
- State
- Postal CodeRequired
- CountryRequired
  The address country. Must be a 2-digit country code e.g. "US", "AU", "GB".
- Return AddressRequired
  Return address - you can manage return addresses on the ClickSend Dashboard Open Dashboard or via our API.
- Custom String
  This is your reference. It will show on all reports and will be passed back with any replies.
- Priority
  Choose delivery priority. Options are Standard or Priority post.
Action
Write
- ToRequired
  Mobile phone number. Can be in local or international format. Must be in international (E.164) format if sending to another country. e.g +61411111111.
- MessageRequired
  Learn about message limits.
- Schedule
  Allows a message to be scheduled. Time must be in Unix format e.g. 1462788759. Leave blank for instant delivery. .
- From
  From number or name - where the message comes 'from' on the handset. If you're sending to the US/Canada leave this field blank or use a ClickSend dedicated number that you've purchased (anything else will fail). If you use a name for the from address e.g. "MyCompany", the receiver won't be able to reply. More Info.
- Custom String
  This is your reference. It will show on all reports and will be passed back with any replies.
- Contact ID
  If you supply a Contact ID of a contact (optional), we will link the contact to the message on the ClickSend dashboard. You can get the contact ID after adding a contact or from a contact search.
Action
Write
- Contact List NameRequired
  A contact list to send to. You can add/manage contact lists via the ClickSend dashboard.
- MessageRequired
  Learn about message limits.
- Schedule
  Allows a message to be scheduled. Time must be in Unix format e.g. 1462788759. Leave blank for instant delivery.
- From
  From number or name - where the message comes 'from' on the handset. If you're sending to the US/Canada leave this field blank or use a ClickSend dedicated number that you've purchased (anything else will fail). If you use a name for the from address e.g. "MyCompany", the receiver won't be able to reply. More Info.
- Custom String
  This is your reference. It will show on all reports and will be passed back with any replies.
Action
Write
- List NameRequired
  The list name.
Action
Search
- Contact ListRequired
  The list you want to search for the contact.
- Phone NumberRequired
  Phone number you want to search. Must be in full international format without the leading + (E.164 format). Eg. 6141111111.
Action
Search

How Teamwork Desk + ClickSend SMS Integrations Work

Step 1: Authenticate Teamwork Desk and ClickSend SMS.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Teamwork Desk + ClickSend SMS

About Teamwork Desk

Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.

Learn more

Related categories

Customer Support

About ClickSend SMS

ClickSend is a cloud-based service that lets you send and receive SMS, Email, Voice, Fax and Letters worldwide.

Learn more

Related categories

Phone & SMS

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Teamwork Desk + ClickSend SMS Integrations

How to connect Teamwork Desk + ClickSend SMS

Connect your apps and automate workflows

New Agent Reply

Inbox Filter

New Customer Reply

Inbox Filter

Ticket Assigned

Inbox Filter

New Ticket Note

Inbox Filter

Add Reply to Ticket

TicketRequired

TypeRequired

Message Format

Cc

Bcc

BodyRequired

StatusRequired

Assigned To

Agents to Notify

Make This a Draft?Required

Create Customer

First NameRequired

Last NameRequired

EmailRequired

Company

Job Title

Phone

Mobile

Twitter

Facebook

Google Plus

Linked In

Address

Notes

Avatar URL

Link Task to Ticket

TicketRequired

Task IDRequired

Update Customer

CustomerRequired

First Name

Last Name

Email

Company

Job Title

Phone

Mobile

Twitter

Facebook

Google Plus

Linked In

Address

Notes

Avatar URL

Find Customer

Search KeywordsRequired

Find or Create Customer

Search KeywordsRequired

First NameRequired

Last NameRequired

EmailRequired

Company

Job Title

Phone

Mobile

Twitter

Facebook

Google Plus

Linked In

Address

Notes

Avatar URL

New Incoming SMS

Create Contact List

List NameRequired

Delete Contact List

Contact ListRequired

Send MMS