Connect tawk.to and Instagram for Business to power AI-driven automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate tawk.to with Instagram for Business - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Chat Ended" from tawk.to.

Add your action

An action happens after the trigger—such as "Publish Photo(s)" in Instagram for Business.

You’re connected!

Zapier seamlessly connects tawk.to and Instagram for Business, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Property
  Required
Trigger
Instant
Try It
- Property
  Required
Trigger
Instant
Try It
New Media Posted in my Account
Triggers when a photo or video is posted to your selected account.
Trigger
Polling
Try It
- Media
  Required
- Caption
- Tagged User(s)
- Location
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Property
  Required
Trigger
Instant
Try It
- Property
  Required
Trigger
Instant
Try It
New Tagged Media
Triggers when your selected account is tagged in a photo or video.
Trigger
Polling
Try It
- Video
  Required
- Caption
- Tagged User(s)
- Location
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect tawk.to and Instagram for Business to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Instagram for Business on the Zapier blog

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Learn about AI automation

Frequently Asked Questions about tawk.to + Instagram for Business integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with tawk.to and Instagram for Business

What is required to start integrating tawk.to with Instagram for Business?

To begin integrating tawk.to with Instagram for Business, you'll need active accounts on both platforms along with access to Zapier, which acts as the connection medium. Having administrative permissions is essential for making necessary changes and configuring triggers and actions.

How does the integration between tawk.to and Instagram for Business work?

The integration enables automatic interaction by setting up triggers such as new Instagram comments. When a trigger event occurs, it prompts an action in tawk.to, like creating a new chat or sending a customized message to operators.

Can I customize the triggers between tawk.to and Instagram for Business?

Yes, you can customize triggers like detecting new followers or comments. Each trigger can be given specific conditions that must be met before they activate predetermined actions within tawk.to.

Are there any limitations with specific actions when integrating tawk.to with Instagram for Business?

While most actions such as sending notifications or updating chat statuses are supported, some advanced features like responding directly to comments through Zapier might not be feasible due to platform restrictions.

What kinds of automated actions can be triggered in tawk.to from Instagram activities?

Automated actions that can be initiated include opening a new chat window upon receiving a direct message or alerting operators when someone comments on your post. These responses help in enhancing customer engagement.

Is it possible to set conditional criteria for initiating triggers from Instagram into tawk.to?

Absolutely! By utilizing Zapier's filter tools, you can establish conditions such as targeting only those comments containing specific keywords or involving particular users before progressing with an action in tawk.to.

How do I troubleshoot if my integration isn't working correctly between the platforms?

To troubleshoot, we suggest checking your account connections within Zapier first. Ensure that all login credentials are current and correct. Also, test each trigger-action pair individually to isolate potential issues either coming from the trigger side of Instagram or the action side of tawk.to.

About tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

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Related categories

Customer Support

About Instagram for Business

Instagram for Business allows you to gain insights on your followers. Instagram keeps rolling out tools to help business owners succeed on the photo-sharing social media platform.