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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Service Record" from SysAid.

Add your action

An action happens after the trigger—such as "Add Reply to Ticket" in Teamwork Desk.

You’re connected!

Zapier seamlessly connects SysAid and Teamwork Desk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- User Defined Name
  Required
- Service Record Type
- Title
- Description
- Category
- Status
- Request user
- Assigned to
- Admin group
- Company
- Email Account
- Impact
- Location
- Main CI
- Priority
- Responsible Admin
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Sub Type
- Urgency
- Weight
Trigger
Instant
Try It
- User Defined Name
  Required
- Service Record Type
  Required
- Request user
- Title
  Required
- Description
  Required
- Admin group
- Assigned to
- Classification
- Closure Information
- Followup Actual Date
- Followup Planned Date
- Followup Text
- Followup User
- Impact
- Location
- Main CI
- Priority
- Resolution
- Responsible Admin
- Solution
- SR Custom Date 1
- SR Custom Date 2
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Success Rating
- Urgency
- Weight
- Workaround
Action
Write
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It

- Inbox Filter
Trigger
Instant
Try It
- Ticket
  Required
- Type
  Required
- Message Format
- Cc
- Bcc
- Body
  Required
- Status
  Required
- Assigned To
- Agents to Notify
- Make This a Draft?
  Required
- Make this pinned?
  Required
Action
Write

- First Name
- Last Name
- Email
  Required
- Alternative email addresses
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Linked In
- Address
- Notes
- Avatar URL
Action
Write
- Ticket
  Required
- Task ID
  Required
Action
Write
- Customer
  Required
- First Name
- Last Name
- Email
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Linked In
- Address
- Notes
- Avatar URL
Action
Write
- Search Keywords
  Required
Action
Search
- Search Keywords
  Required
- First Name
- Last Name
- Email
  Required
- Alternative email addresses
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Linked In
- Address
- Notes
- Avatar URL
Action
Search or write

- User Defined Name
  Required
- Service Record Type
- Title
- Description
- Category
- Status
- Request user
- Assigned to
- Admin group
- Company
- Email Account
- Impact
- Location
- Main CI
- Priority
- Responsible Admin
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Sub Type
- Urgency
- Weight
Trigger
Instant
Try It
- User Defined Name
  Required
- # (SR ID)
  Required
- Urgency
- Priority
- Impact
- Title
- Description
- Admin group
- Assigned to
- Classification
- Closure Information
- Followup Actual Date
- Followup Planned Date
- Followup Text
- Followup User
- Location
- Main CI
- Resolution
- Responsible Admin
- Solution
- SR Custom Date 1
- SR Custom Date 2
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Success Rating
- Weight
- Workaround
Action
Write
New Customer
Triggers when a new customer is created.
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Ticket
  Required
- Assign To
  Required
Action
Write
- Inbox
  Required
- Customer ID or Customer Email
  Required
- CC
- BCC
- Subject
  Required
- Message
  Required
- Assigned To
- Source
  Required
- Type
  Required
- Status
  Required
- Priority
- Tags
- Notify Customer
- Message Format
- Notify Creating Agent
- Task ID
Action
Write
- Ticket
  Required
Action
Write
- Ticket
  Required
- Inbox
- Source
- Type
- Customer ID
- Subject
- Message
- Message Format
- Status
- Assigned To
- Priority
- Tags
Action
Write
- Search Keywords
  Required
Action
Search
- Search Keywords
  Required
- Inbox
  Required
- Customer ID or Customer Email
  Required
- CC
- BCC
- Subject
  Required
- Message
  Required
- Assigned To
- Source
  Required
- Type
  Required
- Status
  Required
- Priority
- Tags
- Notify Customer
- Message Format
- Notify Creating Agent
- Task ID
Action
Search or write

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect SysAid and Teamwork Desk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your SysAid to Teamwork Desk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About SysAid

SysAid is a service automation company delivering software for organizations that want to get more done.

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Related categories

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About Teamwork Desk

Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.

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