SendSafely + Zendesk

Update a Zendesk ticket when new items are submitted to your SendSafely Dropzone

  1. When this happens

    Step 1: New Dropzone Submission

  2. Then do this

    Step 2: Update Ticket

Do you ever need your customer to securely attach a file to an existing Zendesk ticket? This Zapier automation allows you to update existing Zendesk ticket with a direct link to files that are uploaded to your SendSafely Dropzone. When uploading files, the user will be asked to provide their existing ticket number so that the correct ticket can be updated. Once the files are uploaded, a comment will be added to the Zendesk ticket notifying your agents of the newly uploaded files.

How this SendSafely-Zendesk integration works

  1. A new item is submitted to your SendSafely Dropzone
  2. Zapier posts a customizable comment to the Zendesk ticket that includes a direct link to the uploaded files

Apps involved

  • SendSafely
  • Zendesk

Supported triggers and actions

What does this mean?
sendsafely logo
sendsafely logo
sendsafely logo

About SendSafely

SendSafely is an end-to-end encrypted file transfer platform that lets you securely attach any file to any platform.

Related categories

  • File Management & Storage
zendesk logo
zendesk logo
zendesk logo

Related categories

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