Update a Zendesk ticket when new items are submitted to your SendSafely Dropzone
When this happensStep 1: New Dropzone Submission
Then do thisStep 2: Update Ticket
Do you ever need your customer to securely attach a file to an existing Zendesk ticket? This Zapier automation allows you to update existing Zendesk ticket with a direct link to files that are uploaded to your SendSafely Dropzone. When uploading files, the user will be asked to provide their existing ticket number so that the correct ticket can be updated. Once the files are uploaded, a comment will be added to the Zendesk ticket notifying your agents of the newly uploaded files.
How this SendSafely-Zendesk integration works
- A new item is submitted to your SendSafely Dropzone
- Zapier posts a customizable comment to the Zendesk ticket that includes a direct link to the uploaded files