Connect Salesforce and Superchat to power AI-driven automation
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Launch your first automated workflow
Start with a template that brings Salesforce and Superchat together. Build enterprise-grade automation in minutes.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Salesforce with Superchat - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Case Attachment" from Salesforce.
Add your action
An action happens after the trigger—such as "Add Contact to Contact List" in Superchat.
You’re connected!
Zapier seamlessly connects Salesforce and Superchat, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Case Attachment
Triggers when a new Attachment is added to a case.
Try ItTriggerPolling - History ObjectRequired
Try ItTriggerPolling- New Lead
Triggers when a new Lead is created.
Try ItTriggerPolling - Salesforce ObjectsRequired
Try ItTriggerPolling
- New Contact
Triggers when a new Contact is created.
Try ItTriggerPolling - Salesforce ObjectRequired
- Record (Optional)
Try ItTriggerPolling- New Outbound Message
Triggers when a new outbound message is received in Salesforce.
Try ItTriggerInstant - Disclaimer
- Salesforce ObjectRequired
Try ItTriggerPolling
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Connect Salesforce and Superchat to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Salesforce on the Zapier blog
Frequently Asked Questions about Salesforce + Superchat integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Salesforce and Superchat
How do I set up a Salesforce and Superchat integration?
To set up a Salesforce and Superchat integration, you will need to log into your Zapier account, choose 'Make a Zap', and select Superchat as your trigger app. Choose the particular event in Superchat that will start your workflow, such as 'New Message'. Then select Salesforce as the action app and specify what action should happen there, like 'Create Lead'.
What triggers are available for integrating Superchat with Salesforce?
When integrating Superchat with Salesforce through our platform, you can use triggers such as 'New Message', which will activate the process of transferring data from Superchat to Salesforce.
Can I create custom actions in Salesforce based on Superchat interactions?
Yes, you can create custom actions in Salesforce triggered by events in Superchat. For example, when a new conversation is initiated in Superchat, you could automatically update an existing contact or create a new task in Salesforce.
How frequently does the integration between Salesforce and Superchat run?
The integration frequency depends on your plan with us. Generally, event-based triggers like a new message from Superchat to create or update records in Salesforce happen almost instantly.
Is it possible to integrate multiple chat channels from Superchat to different objects in Salesforce?
Yes, you can map different chat channels from Superchat to various objects within Salesforce. For instance, direct messages could create Cases while group messages might create Opportunities.
What should I do if the data isn't syncing between Superchat and Salesforce?
If there's an issue with data synchronization between Superchat and Salesforce, check if all authentication settings are correct. If everything seems correct but the problem persists, our support team is available for further assistance.
Do I need any special permissions in my Salesforce account for integration with Superchat?
You will need API access enabled on your Salesforce account. Additionally, ensure that the connected user has permission to read or write to the objects that you intend to automate.
