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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Call Log Record" from RingCentral.

Add your action

An action happens after the trigger—such as "Send Mimic AI™ Voicemail" in Drop Cowboy.

You’re connected!

Zapier seamlessly connects RingCentral and Drop Cowboy, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Description
- View
  Required
- Phone Number
- Extension Number
- Direction
- Recording Type
- Missed Calls Filter
- Results
- Delay By
Trigger
Polling
Try It
Do Not Disturb (DND) Presence Updated
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Trigger
Instant
Try It
- Delay By
Trigger
Polling
Try It
- Type
- Status
  Required
Trigger
Instant
Try It
- Duration Unit
- Time Format
- Format
Trigger
Instant
Try It

- Documentation
- How do you want to specify the chat Id?
  Required
- Text
  Required
Action
Write
- Phone Number
  Required
Action
Write

- Phone Number To
  Required
- File
  Required
- Resolution
- Send Time
- Cover Page Text
- Cover Page Type
Action
Write
- Lookup By
  Required
- First Name
- Last Name
- Middle Name
- Nick Name
- Company
- Job Title
- Email
- Email 2
- Email 3
- Birthday
- Web Page
- Notes
- Home Phone
- Home Phone 2
- Business Phone
- Business Phone 2
- Mobile Phone
- Business Fax
- Company Phone
- Assistant Phone
- Car Phone
- Other Phone
- Other Fax
- Callback Phone
- Home Address Street
- Home Address City
- Home Address State
- Home Address Zip
- Home Address Country
- Business Address Street
- Business Address City
- Business Address State
- Business Address Zip
- Business Address Country
- Other Address Street
- Other Address City
- Other Address State
- Other Address Zip
- Other Address Country
- Dialing Plan
Action
Write
- Phone Number
  Required
- Brand
  Required
- Pool
  Required
- Forward To
- Voice
  Required
- Mimic AI™ Body
  Required
- Contact opted in to receive messages
  Required
Action
Write
- Phone Number
  Required
- Brand
  Required
- Pool
  Required
- Forward To
- SMS Body
  Required
- Contact opted in to receive messages
  Required
Action
Write

Call Ended
Triggers when a call has been ended.
Trigger
Instant
Try It
Missed Call
Triggers when there is a new missed call.
Trigger
Instant
Try It
- Type
Trigger
Instant
Try It
New Voicemail
Triggers when there is a new incoming voicemail.
Trigger
Instant
Try It
- First Name
- Last Name
- Middle Name
- Nick Name
- Company
- Job Title
- Email
- Email 2
- Email 3
- Birthday
- Web Page
- Notes
- Home Phone
- Home Phone 2
- Business Phone
- Business Phone 2
- Mobile Phone
- Business Fax
- Company Phone
- Assistant Phone
- Car Phone
- Other Phone
- Other Fax
- Callback Phone
- Home Address Street
- Home Address City
- Home Address State
- Home Address Zip
- Home Address Country
- Business Address Street
- Business Address City
- Business Address State
- Business Address Zip
- Business Address Country
- Other Address Street
- Other Address City
- Other Address State
- Other Address Zip
- Other Address Country
- Dialing Plan
Action
Write
- Name
  Required
- Allow Join before host
- Mute Audio
- Turn off camera for participants
Action
Write
- Phone Number From
  Required
- Caller ID
- Phone Number To
  Required
- Play Prompt
Action
Write
- Type
- Phone Number From
  Required
- Phone Number To
  Required
- Text
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Phone Number
  Required
- Brand
  Required
- Pool
  Required
- Forward To
- Recording
  Required
- Contact opted in to receive messages
  Required
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect RingCentral and Drop Cowboy to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate RingCentral on the Zapier blog

Make work flow with AI

Level up your RingCentral to Drop Cowboy integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about RingCentral + Drop Cowboy integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with RingCentral and Drop Cowboy

How do I set up the integration between RingCentral and Drop Cowboy?

To set up the integration, you need to use our platform to create a Zap. You can start by selecting RingCentral as your trigger app and choosing the event that will trigger actions in Drop Cowboy.

What triggers can I use with RingCentral for this integration?

With RingCentral, you can choose from various triggers such as receiving a new call, getting a new voicemail, or receiving an SMS. Each of these events can initiate actions in Drop Cowboy.

What actions can be performed in Drop Cowboy when triggered by RingCentral?

When a trigger event occurs in RingCentral, you can set up actions in Drop Cowboy such as sending out a voice broadcast or delivering a ringless voicemail drop.

Is it possible to filter which messages from RingCentral activate my Drop Cowboy actions?

Yes, when setting up your Zap, you have options to apply filters so that only specific messages or calls from RingCentral will trigger your chosen actions in Drop Cowboy.

Can I schedule when my Drop Cowboy actions occur after being triggered by RingCentral?

Absolutely! Our platform allows you to add a delay step after your trigger from RingCentral so that your actions in Drop Cowboy are scheduled according to your preferences.

Do I need technical skills to integrate these two services?

No technical skills are required. Our platform provides an easy-to-use interface where you simply select triggers and actions. We guide you through the entire process without needing any coding knowledge.

What do I do if my Zap doesn’t work correctly between RingCentral and Drop Cowboy?

If you encounter issues with your Zap not functioning as expected, we provide troubleshooting steps on our support page. Additionally, ensure all permissions are correctly set and the trigger events are accurate.

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.

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Related categories

Phone & SMS

About Drop Cowboy

Drop Cowboy is a Ringless Voicemail and SMS Marketing platform built to automate communication processes for the modern sales and support team.