Reamaze Integrations

  • Create Reamaze conversations from Olark messages

    Impress your customers with quick responses to their messages by setting up this Olark-Reamaze Zapier integration. It will then watch for any new message on Olark from then on, automatically creating a new conversation on Reamaze for each one so you can keep your support chats and email together at all times.

    How It Works

    1. A new message is received in Olark
    2. Zapier automatically creates a new conversation in Reamaze

    What You Need

    • Olark account
    • Reamaze account
  • Send new Olark transcripts to Reamaze as new conversations

    If you also want to log your Olark conversations on Reamaze, this Zapier integration between the two can handle the entire process. Once active, it will trigger with every new Olark transcript, adding a new conversation on Reamaze so all that information is always accessible.

    How It Works

    1. A new transcript is added on Olark
    2. Zapier automatically creates a conversation on Reamaze

    What You Need

    • Olark account
    • Reamaze account
  • Post new Reamaze conversations on Twitter

    Want to be sure to share your stellar support with your Twitter followers? This Reamaze-Twitter integration will give you all the automation and transparency you need to keep your workflow moving smoothly. It will trigger with new conversations detected on Reamaze after being set up, automatically posting each one on your Twitter feed so your followers can keep up with everything.

    How It Works

    1. A new conversation happens on Reamaze
    2. Zapier automatically posts a tweet on Twitter

    What You Need

    • Reamaze account
    • Twitter account
  • Create new Ronin tasks for new conversations on Reamaze

    Using Ronin to log your work on Reamaze? Set up this Zapier integration between the apps and your records will always be ready for you the moment you need to send out those invoices. Every new conversation on Reamaze will trigger the Zap from then on, automatically creating a task on Ronin to match each one so you can stay focused on your work without sacrificing your tracking.

    How It Works

    1. A new conversation happens on Reamaze
    2. Zapier automatically creates a new task on Ronin

    What You Need

    • Reamaze account
    • Ronin account
  • Add tags in Hatchbuck from new Reamaze conversations

    If your support team is using Reamaze to have conversations with your customers, make sure everyone is kept in the loop by tagging those customers in Hatchbuck. You can automatically tag contacts who have started a new conversation in Reamaze so that you can easily track which of your customers are in communication with your support staff!

    Note: This will not pull in contacts from past conversations - only those after the Zap is set up.

    How It Works

    1. A customer starts a new conversation in Reamaze
    2. Zapier tags that contact in Hatchbuck

    What You Need

    • Reamaze account
    • Hatchbuck account
  • Send Slack messages with new Reamaze conversations

    Need your channel to know whenever a customer reaches out? Activate this Reamaze-Slack integration and we'll make sure your team is always up to speed. It will listen for any new conversation on Reamaze from then on, automatically sending out a message to your chosen Slack channel with all the details you need.

    How It Works

    1. A new conversation happens on Reamaze
    2. Zapier automatically posts a message on a Slack channel

    What You Need

    • Reamaze account
    • Slack account
  • Create new Reamaze conversations from emails processed by Parseur

    Customer conversations can happen anywhere, but it is most helpful if there is a centralized place to get your arms around the volume and the metrics associated with your help desk. With Parseur you can make this happen by automatically extracting information coming from multiple emails channels, all in a few clicks. Then use this Zapier integration to open a new conversation in Reamaze and get to work!

    Note: This Zapier integration doesn't import already processed email data, only new emails received after you've set it up

    How this Parseur-Reamaze integration works

    1. A new email is received and processed by Parseur
    2. Zapier creates a new Reamaze conversation

    Apps involved

    • A Parseur account with a parser already set up
    • A Reamaze account

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Reamaze Integration Details

Launched on Zapier March 12, 2014

Zapier combines Triggers (like "New Conversation") and Actions (like "Create Conversation") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Reamaze Triggers, Searches, and Actions are supported by Zapier:

Create Conversation

Create a new conversation on behalf of a user.

Add Message to Conversation

Adds a new message to an existing conversation.

Create Contact

Create a Contact in Reamaze.

Create SMS Contact

Create a Contact in Reamaze with an SMS mobile number.

Create SMS Conversation

Create a new SMS conversation on behalf of a user.

New Conversation

Triggered when a new conversation is created.

New Contact

Triggered when a new contact is created.

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