When this happens...
PagerDutyNew or Updated Incident
Then do this...
Jira Software ServerCreate Issue

Want to make sure your development team gets on those incidents the moment they're reported? Activate this PagerDuty JIRA integration and we'll keep everything moving for you. It will trigger with each new or updated incident on PagerDuty once active, automatically creating a JIRA issue for you so you can trust your team will start tackling everything the moment it pops up.

How It Works

  1. A new incident is added or updated on PagerDuty
  2. Zapier automatically creates an issue on JIRA

What You Need

  • PagerDuty account
  • JIRA account

Why Zapier?


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It's easy to connect PagerDuty + Jira Software Server and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New or Updated Incident

Triggers when new incidents are created, or when existing incidents change state.

Add Acknowledge Event

Acknowledge the incident with this Incident Key.

New Issue

Triggers when you add an issue to a project of your selection.

Add Trigger Event

Trigger an incident in PagerDuty with this Incident Key.

New Priority

Triggers when you add a new priority.

Add Resolve Event

Resolve the incident with this Incident Key.

New Issue (Via JQL)

Triggers when a new issue is added that matches some JQL.

Add Watcher to Issue

Adds a user to the issue's watcher list.

New Project

Triggers when a project is added.

Update Issue

Updates an existing issue.

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Become a Zapier Integration Partner

PagerDuty is the leading digital operations management platform for businesses, that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable incidents, PagerDuty provides insights so you can intelligently respond to critical disruptions for exceptional customer experience. With hundreds of native integrations with monitoring and collaboration tools, automated scheduling, advanced reporting, and guaranteed reliability, PagerDuty is trusted by thousands of organizations globally to increase business and employee efficiency.

Learn More

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

See Jira Software Server Integrations