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Select a trigger from Novocall

A trigger is an event that starts your Zap and runs the workflow. For example, with Novocall, a trigger could be "Cancel Appointment."

A trigger is the event that kicks off your automated workflow.

Setup an action from Formatter by Zapier

An action is what takes place after the automation is triggered. For example, with Formatter by Zapier, the action could be "Date / Time."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Novocall to Formatter by Zapier

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Novocall to Formatter by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect Novocall and Formatter by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Cancel Appointment
Triggers when a customer cancels an existing appointment
Trigger
Instant
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Incoming Call
Triggers when a customer makes a new request for a callback. (Only at the very start of the call)
Trigger
Instant
Try It
New Schedule
Triggers when a customer makes a new appointment for a scheduled call.
Trigger
Instant
Try It
Successful Call
Triggers when both customer & call rep have picked up the call. (Only after the call has completed)
Trigger
Instant
Try It
- Transform
  Required
Action
Write

- Transform
  Required
Action
Write

Failed Call
Triggers when either the customer or the call rep misses the call. (Only after the call has ended)
Trigger
Instant
Try It
New Message
Triggers when a new message is submitted.
Trigger
Instant
Try It
Reschedule Appointment
Triggers when a customer change an existing appointment
Trigger
Instant
Try It
- Customer Number
  Required
- Call Rep Number
- Customer Call Status
- Call Rep Call Status
- Name
- Email
- Additional Info
- Source
- Lead Status
- Note
- Trigger automated call
Action
Write
- Transform
  Required
Action
Write
- Transform
  Required
Action
Write

Learn how to automate Novocall on the Zapier blog

Learn how to automate Formatter by Zapier on the Zapier blog

About Novocall

Novocall is a callback app that make it easy for businesses communicate with their website visitors through calls and scheduling.

Related categories

Call Tracking

About Formatter by Zapier

Data isn't always in the format you need. Perhaps a date is in International format, but your app needs it in American format. Or maybe you need to Title Case a subject, truncate text for a Tweet, or turn Markdown text into HTML for your blog. Zapier's Formatter tool can help.

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Related categories

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