Connect ManageEngine ServiceDesk Plus Cloud and ServiceNow to unlock the power of automation
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Set up your first integration
Quickly connect ManageEngine ServiceDesk Plus Cloud to ServiceNow with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate ManageEngine ServiceDesk Plus Cloud with ServiceNow - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Asset" from ManageEngine ServiceDesk Plus Cloud.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.
You’re connected!
Zapier seamlessly connects ManageEngine ServiceDesk Plus Cloud and ServiceNow, automating your workflow.
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Frequently Asked Questions about ManageEngine ServiceDesk Plus Cloud + ServiceNow integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ManageEngine ServiceDesk Plus Cloud and ServiceNow
What is the primary method for integrating ManageEngine ServiceDesk Plus Cloud with ServiceNow?
Our primary method for integrating ManageEngine ServiceDesk Plus Cloud (SDP Cloud) with ServiceNow involves using REST APIs to enable data synchronization and automated workflows between the two platforms.
Can we automate ticket creation in ServiceNow from incidents reported in ManageEngine SDP Cloud?
Yes, we can automate ticket creation in ServiceNow from incidents reported in ManageEngine SDP Cloud by setting up triggers based on specific conditions or keywords. Once a trigger condition is met, an action can be automatically executed to create a corresponding ticket in ServiceNow.
Is it possible to update incident status across both platforms simultaneously?
It is possible to synchronize incident status updates between ManageEngine SDP Cloud and ServiceNow by configuring actions that trigger updates across platforms whenever an incident's status changes.
How do we manage user access control when integrating these two systems?
User access control during the integration of ManageEngine SDP Cloud and ServiceNow can be managed by ensuring that API keys and security tokens are handled securely, allowing only authorized personnel to perform integration-related tasks and accessing sensitive data.
Are there any pre-configured templates available for this integration?
While we typically manage integrations through custom configurations, some commonly-used templates may be available depending on specific requirements. These templates help streamline setting up common triggers and actions without extensive manual input.
What types of data fields can be synchronized through integration?
The integration allows synchronization of various data fields such as incident details, resolution notes, priority levels, assigned personnel, and custom fields defined within your platforms' setup.
How do we troubleshoot issues arising from this integration process?
Troubleshooting typically involves checking connectivity settings—such as API endpoints and credentials—and reviewing logs for error messages. We recommend enabling detailed logging during initial setup to diagnose any issues effectively.
Connect ManageEngine ServiceDesk Plus Cloud and ServiceNow to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Title
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Show to Requester
ActionWrite- Create Request
Creates a new request.
ActionWrite
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
- Sub Module
Try ItTriggerInstant- Create Change
Creates a new change.
ActionWrite - Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
ActionWrite
