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1. Choose trigger event

2. Choose action

1. Select the event

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Test

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Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Chat Changed" from LiveChat.

Add your action

An action happens after the trigger—such as "Create/Update Sales Item" in Jasmin.

You’re connected!

Zapier seamlessly connects LiveChat and Jasmin, automating your workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your LiveChat to Jasmin integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about LiveChat + Jasmin integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with LiveChat and Jasmin

How can I set up a trigger in LiveChat to initiate an action in Jasmin?

To set up a trigger in LiveChat that initiates an action in Jasmin, use our integration platform to create a rule-based workflow. Start by choosing a specific event like 'New Chat' or 'New Ticket' as a trigger in LiveChat. Then, map this trigger to an action such as 'Create Customer' or 'Update Record' in Jasmin through predefined templates or customize your own workflow.

Can I send automated messages from Jasmin when certain conditions are met in LiveChat?

Yes, you can automate messages from Jasmin based on conditions met in LiveChat. Create a trigger such as 'Ticket Resolved' or 'Agent Assignment' in LiveChat and connect it to an action like 'Send Message' to specific contacts or groups through Jasmin's messaging capabilities.

What types of data can be transferred between LiveChat and Jasmin?

You can transfer various types of data between LiveChat and Jasmin, including customer details, chat transcripts, support tickets, and agent information. Our integration platform allows customization of data fields to ensure seamless data flow tailored to your business needs.

Is there a way to update customer records automatically in Jasmin based on live chat interactions?

Yes, you can automatically update customer records in Jasmin based on interactions tracked via LiveChat. Set up workflows where triggers like 'New Customer Chat' prompt actions like 'Update Contact Information' directly within the Jasmin system.

How frequently does the synchronization occur between the two platforms after setting up the integration?

Once you establish the triggers and actions for synchronization between LiveChat and Jasmin, updates typically occur in real-time or near real-time depending on your configuration preferences and network conditions.

Are there predefined templates for common workflows available within the integration setup?

Yes, we offer several predefined templates for common workflows such as customer feedback collection post-chat and automatic ticket generation upon new interactions. These templates make it easy to implement standard processes with minimal setup time.

What troubleshooting steps should I follow if the integration is not working as expected?

If the integration isn't functioning correctly, first check connection settings for both platforms ensuring APIs are enabled with correct credentials. Secondly, review each configured trigger-action pair for errors. We also recommend consulting our detailed documentation or reaching out through support channels if issues persist.

Connect LiveChat and Jasmin to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

Chat Changed
Triggers when the tag list for a particular chat was changed.
Trigger
Instant
Try It
New Chat
Triggers when the chat is started.
Trigger
Instant
Try It
New Visitor in Queue
Triggers when a visitor enters queue.
Trigger
Instant
Try It
- Subscription
  Required
Trigger
Polling
Try It
- Subscription
  Required
- Company
Trigger
Polling
Try It
- Subscription
  Required
- Company
Trigger
Polling
Try It
- Subscription
  Required
- Prefix
- Item Code
  Required
- Description
  Required
- Complementary Description
- Tax Schema
- Barcode
- Image URL
Action
Write
- Subscription
  Required
- Natural Key
- Currency
- Contact Type
  Required
- Name
  Required
- Birthdate
- Gender
- Street Name
- Building Number
- Postal Zone
- City Name
- Country Code
- Electronic Mail
- Business Telephone
- Home Telephone
- Mobile
- Facebook URL
- Website URL
- Linkedin URL
- Picture URL
- Picture Thumbnail URL
- Notes
- Company Tax ID
Action
Write
- Subscription
  Required
- Document Type
- Prefix
- Customer Entity
  Required
- Currency
- Payment Mehtod
- Payment Term
- Delivery Term
- Serie
- Discount
- Item Code
  Required
- Product Parent Code
- Warehouse
- Description
  Required
- Product Quantity
  Required
- Product Price
  Required
- Product Currency
- Item Discount
- Product Unit
  Required
- Tax Schema
- Remove VAT
- Total Shipping Paid
- Shipping Item
- Shipping Description
- Notes
Action
Write
- Subscription
  Required
- Company
- Document Type
- Prefix
- Customer Entity
  Required
- Currency
- Payment Mehtod
- Payment Term
- Delivery Term
- Serie
- Discount
- Price List
- Item Code
  Required
- Description
  Required
- Warehouse
- Product Quantity
  Required
- Product Unit
  Required
- Product Price
  Required
- Accounting Party
- Exchange Rate
- Loading Date Time
  Required
- Loading Country
  Required
- Loading Postal Zone
- Loading City Name
- Loading Street Name
- Loading Building Number
- Unloading Date Time
  Required
- Unloading Country
  Required
- Unloading Postal Zone
- Unloading City Name
- Unloading Street Name
- Unloading Building Number
Action
Write

Finished Chat
Triggers when the chat is ended.
Trigger
Instant
Try It
New Ticket
Triggers when the ticket is created.
Trigger
Instant
Try It
- Prefix
- Subscription
  Required
Trigger
Polling
Try It
- Subscription
  Required
- Company
Trigger
Polling
Try It
- Subscription
  Required
Trigger
Polling
Try It
- Subscription
  Required
- Company
Trigger
Polling
Try It
- Subscription
  Required
- Prefix
- Entity Code
  Required
- Customer Group
- Contact Type
  Required
- Name
  Required
- Birthdate
- Gender
- Street Name
- Building Number
- Postal Zone
- City Name
- Country Code
- Electronic Mail
- Business Telephone
- Home Telephone
- Mobile
- Currency
- Payment Mehtod
- Payment Term
- Delivery Term
- Facebook URL
- Website URL
- Linkedin URL
- Picture URL
- Notes
- Company Tax ID
Action
Write
- Subscription
  Required
- Company
- Document Type
- Prefix
- Customer Entity
  Required
- Currency
- Payment Mehtod
- Payment Term
- Delivery Term
- Serie
- Discount
- Notes
- Price List
- Item Code
  Required
- Description
  Required
- Warehouse
- Product Quantity
  Required
- Product Price
  Required
- Product Price Division Factor
- Product Currency
- Item Discount
- Product Unit
  Required
- Tax Schema
- Billing Name
- Billing Tax ID
- Billing Address
- Total Shipping Paid
- Shipping Description
- Shipping TAX
- Remarks
Action
Write
- Subscription
  Required
- Company
- Document Type
- Prefix
- Customer Entity
  Required
- Currency
- Payment Mehtod
- Payment Term
- Delivery Term
- Serie
- Discount
- Notes
- Price List
- Item Code
  Required
- Description
  Required
- Warehouse
- Product Quantity
  Required
- Product Price
  Required
- Product Price Division Factor
- Product Currency
- Item Discount
- Product Unit
  Required
- Tax Schema
- Billing Name
- Billing Tax ID
- Billing Address
- Total Shipping Paid
- Shipping Item
- Shipping Description
- Remarks
Action
Write

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

Learn moreLearn more

Related categories

Customer Support

About Jasmin

Jasmin is a Cloud Management Software by PRIMAVERA BSS that allows you to track your business any time and anywhere. Jasmin allows you to manage sales, payments, stocks, receipts, orders, etc., offering you KPIs and tips for your business.