How to connect LiveAgent + Slack
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New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Try ItEmail AddressRequired
Name of GroupRequired
EmailRequired
Name
Gender
Role
Trigger for Bot Messages?
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New Customer
Triggers when a new customer is added to system.
Try ItDepartmentRequired
Email AddressRequired
SubjectRequired
Recipient EmailRequired
MessageRequired
Recipient Name
CC Email Address
Conversation Status
Mail Messsage ID
Do Not Send Mails
Is Html Message
Email AddressRequired
Group NameRequired
New Channel
Triggers whenever a new #channel is created.
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How LiveAgent + Slack Integrations Work
- Step 1: Authenticate LiveAgent and Slack.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
Slack Tutorials
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