When this happens...
IntercomNew Tag on a User
Then do this...
KnackCreate Record

Not every user is worth storing on your database for the rest of your apps. Set up this Zap and signaling which you need to capture will be as simple as tagging them: The automation will trigger whenever a new tag is added to a user on Intercom, adding all their information (including the new tag) to a new row on Knack.

Note: Insert a Filter step and you'll be able to trigger this automation for specific tags instead of any new ones.

How this Intercom-Knack integration works

  1. A new tag is added to a user on Intercom
  2. Zapier automatically adds a new record on Knack

Apps involved

  • Intercom
  • Knack

Why Zapier?


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It's easy to connect Intercom + Knack and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user is created.

Add/Remove Tag on User

Attach or remove a tag on a specific user.

Lead Converted to User

Triggers when a lead converts to a user.

Create/Update User

Update a user within Intercom given their e-mail address.

New Unsubscription

Triggers when a user unsubscribes from emails.

Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

New Conversation

Triggers when a new conversation is created by a user in Intercom.

Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

New Form Submission

Triggers when a form is submitted in a live app.

Create/Update Lead

Create or update an Intercom lead. If an ID is provided, the lead will be updated.

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Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

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Knack is the easy way to build online databases and applications.

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