Highrise + Zendesk + Webhooks by Zapier Integrations
How to connect Highrise + Zendesk + Webhooks by Zapier
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With Zapier, you can do more than just connect your apps - you can automate entire processes from beginning to end! Check out the following list of triggers and actions you can use with Highrise, Zendesk, and Webhooks by Zapier. And don’t forget that you can add more apps and actions to create complex workflows.
New Task Category
Triggered when a new task category is added
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planTag
Optionally, only trigger when a new contact is tagged.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planChanged Deal Status
Triggered when the status of a deal has changed. Note: only triggers one status change per deal per day.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Task
Triggered when a new task is added
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planFull NameRequired
TextRequired
Created At
Will attempt to explicitly set a specific date/time when adding the note to highrise.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Full NameRequired
We will search for and update, or add this name as a contact.
Email
Company Name
Title
Group
Tags
Comma separated list of tags to add to the contact.
Phone Number
The primary phone field.
Phone Location
Address Street
The primary address field. Note that duplicate addresses will not be added to the same contact.
Address City
Address State
Address Zip
Address Country
Address Location
Website Url
Website Url Location
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact NameRequired
If missing, we will create this contact.
Deal NameRequired
Background
Price
A number in USD, do not include the $ or decimal cents.
Price Type
Group
Category
Owner
Responsible Party
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Body or DescriptionRequired
Give a body or description to the task.
Time Frame
Set a timeframe for this task (default today).
Due At
Assign To
Category
Public
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Case NameRequired
Name of the case. We will only match on open cases.
Body or DescriptionRequired
Give a body or description to the task.
Time Frame
Set a timeframe for this task (default today).
Due At
Assign To
Category
Public
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
New Organization
Triggers when a new organization is added to Zendesk.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planTicketRequired
Choose the ticket to watch for activity (audits). Shows recent tickets.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
Must be unique. Zendesk does not allow duplicate organizations with the same name.
Details
In this field you can store any details about the organization. e.g. the address
Notes
In this field you can store any notes you have about the organization.
Tags
Comma-separated list of tags you want to apply to the new organization.
Domain Names
Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").
External Id
A unique external id, you can use this to associate organizations to an external record.
Shared Tickets
End users in this organization are able to see each others tickets.
Shared Comments
End users in this organization are able to see each others comments on tickets.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Choose which ticket to update.
TagsRequired
A list of tags to add to the ticket.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Choose which ticket to update.
Subject
Assignee
Note: the assignee must be in the default group (or specific group selected below) else an error will occur.
Group
Assign this ticket to a group.
New Status
New comment to add to the ticket.
Should the first comment be public?
Tags
A comma separated list of tags.
Type
Priority
Submitter
If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
EmailRequired
Must be unique. Zendesk does not allow duplicate users with the same email address.
Details
Notes
In this field you can store any notes you have about the user.
Phone
Phone number for this user (format: +1 (555) 123-4567).
Tags
Comma-separated list of tags you want to apply to the new user.
Role
Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.
Organization
Assign this user to an organization.
External Id
A unique external id, you can use this to associate organizations to an external record.
Verified
Specify if you know this user is who they say they are?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
Write a search string to determine how we'll look up the group in Zendesk. For more information, visit the Zendesk docs.
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit the Zendesk docs.
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit the Zendesk docs.
NameRequired
Must be unique. Zendesk does not allow duplicate organizations with the same name.
Details
In this field you can store any details about the organization. e.g. the address
Notes
In this field you can store any notes you have about the organization.
Tags
Comma-separated list of tags you want to apply to the new organization.
Domain Names
Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").
External Id
A unique external id, you can use this to associate organizations to an external record.
Shared Tickets
End users in this organization are able to see each others tickets.
Shared Comments
End users in this organization are able to see each others comments on tickets.
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
Write a search string to determine how we'll look up the user in Zendesk. For more information, visit the Zendesk docs.
NameRequired
EmailRequired
Must be unique. Zendesk does not allow duplicate users with the same email address.
Details
Notes
In this field you can store any notes you have about the user.
Phone
Phone number for this user (format: +1 (555) 123-4567).
Tags
Comma-separated list of tags you want to apply to the new user.
Role
Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.
Organization
Assign this user to an organization.
External Id
A unique external id, you can use this to associate organizations to an external record.
Verified
Specify if you know this user is who they say they are?
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
Catch Raw Hook
Wait for a new POST, PUT, or GET to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.MethodRequired
The HTTP method we'll use to perform the request.
URLRequired
Any URL with a querystring will be re-encoded properly.
Data Pass-Through?
If yes, request
databelow will be overridden with the raw data from the previous step (you are still responsible for headers though, likeContent-Type). Defaults to no.Data
Place raw data for the request here. Could be JSON, XML, etc. Nothing is parsed for you here (including extra line breaks or spaces -- everything is sent verbatim). You probably need to define a header below corresponding to your data
Content-Type. Reminder: data provided in this field is completely ignored if you chose "yes" to pass-through.Unflatten
By default we convert fields with double underscores into nested dictionaries. Select no here to turn this behavior off.
Basic Auth
A pipe (
|) separated username, password combo for standard HTTP authentication.Headers
Key, value pairs to be added as headers in all requests.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.URLRequired
Any URL with a querystring will be re-encoded properly.
Payload Type
Pay special attention to the proper mapping of the data below.
Data
These are key-value pairs that will form the data portion of the request. If you leave these empty, all fields from the previous step will be used. If you want to send your own raw JSON or form-encoded values here, please use the Custom Request action instead.
Wrap Request In Array
Wraps the request in an array if that is something the service requires.
File
A file object to be attached to the request. The request will automatically be converted to
multipart/form-data, with the above payload type defining the sub content-type for the data being passed.Unflatten
By default we convert fields with double underscores into nested dictionaries. Select no here to turn this behavior off.
Basic Auth
A pipe (
|) separated username, password combo for standard HTTP authentication.Headers
Key, value pairs to be added as headers in all requests.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
New Company
Triggers when a new company is added to Highrise.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Custom Fields
Triggers when a new custom field is created in Highrise.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Deal Category
Triggered when a new deal category is added
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Group
Triggered when a new group is added
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Tag
Triggers when a new tag is added to Highrise.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew User
Triggered when a new user is added.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planFull NameRequired
We will search for and create this company if missing.
Background
Email
Email Location
Phone Number
The primary phone field.
Phone Location
Address Street
The primary address field.
Address City
Address State
Address Zip
Address Country
Address Location
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Deal NameRequired
Background
Price
A number in USD, do not include the $ or decimal cents.
Price Type
Group
Category
Owner
Responsible Party
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Name this case.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact NameRequired
If missing, we will create this contact.
Body or DescriptionRequired
Give a body or description to the task.
Time Frame
Set a timeframe for this task (default today).
Due At
Assign To
Category
Public
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appNew Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planRecent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planViewRequired
You will need to create a descending by ID "view" in Zendesk with no grouping and select it here. Click here to learn more!
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planSubjectRequired
Assignee
Note: the assignee must be in the default group (or specific group selected below) else an error will occur.
Collaborators
Collaborator Emails
You can add emails of non-Zendesk users here as Collaborators.
Group
Assign this ticket to a group.
Requester Name
To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.
Requester Email
To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.
First Comment/Description Format
First Comment/DescriptionRequired
Should the first comment be public?
Tags
A comma separated list of tags.
Status
Type
Due At
Only available for tickets with a Type of "task."
Priority
Submitter
If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.
Ticket form
If selected, this will set the form to render for this ticket. Note: this is only applicable for Zendesk enterprise accounts.
Sharing Agreements
Brand
Note: Only for Zendesk customers on plans with multi-brand support. More info here
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Choose which ticket to update.
New comment to add to the ticket.
Should the comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Choose which organization to update. Looked up by ID.
Name
Must be unique. Zendesk does not allow duplicate organizations with the same name.
Details
In this field you can store any details about the organization. e.g. the address
Notes
In this field you can store any notes you have about the organization.
Tags
Comma-separated list of tags you want to apply to the new organization.
Domain Names
Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").
External Id
A unique external id, you can use this to associate organizations to an external record.
Shared Tickets
Options: "true" or "false". End users in this organization are able to see each others tickets.
Shared Comments
Options: "true" or "false". End users in this organization are able to see each others comments on tickets.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Choose which user to update. Looked up by ID.
Name
Email
Must be unique. Zendesk does not allow duplicate users with the same email address.
Details
Notes
In this field you can store any notes you have about the user.
Phone
Phone number for this user (format: +1 (555) 123-4567).
Tags
Comma-separated list of tags you want to apply to the new user.
Role
Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.
Organization
Assign this user to an organization.
External Id
A unique external id, you can use this to associate organizations to an external record.
Verified
Specify if you know this user is who they say they are?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
Write a search string to determine how we'll look up the agent in Zendesk. For more information, visit the Zendesk docs.
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit the Zendesk docs.
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
Write a search string to determine how we'll look up the user in Zendesk. For more information, visit the Zendesk docs.
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit the Zendesk docs.
SubjectRequired
Assignee
Note: the assignee must be in the default group (or specific group selected below) else an error will occur.
Collaborators
Collaborator Emails
You can add emails of non-Zendesk users here as Collaborators.
Group
Assign this ticket to a group.
Requester Name
To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.
Requester Email
To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.
First Comment/Description Format
First Comment/DescriptionRequired
Should the first comment be public?
Tags
A comma separated list of tags.
Status
Type
Due At
Only available for tickets with a Type of "task."
Priority
Submitter
If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.
Ticket form
If selected, this will set the form to render for this ticket. Note: this is only applicable for Zendesk enterprise accounts.
Sharing Agreements
Brand
Note: Only for Zendesk customers on plans with multi-brand support. More info here
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundURLRequired
This should return a list of dictionaries of content type JSON in reverse chronological order. For example:
[{"id":1234},{"id":1235}]Key
If the returned JSON is not a list and is instead an object (maybe paginated), enter the key that contains the results. Example: "results", "items", "objects", etc... (children via dot syntax supported)
Deduplication Key
Zapier deduplicates the array we see each poll against the
idkey. If theidkey does not exist, you should specify an alternative unique key to deduplicate off of. If neither are supplied, we fallback to looking for the shortest key withidin it otherwise we will raise an error.Xpath
If the content fetched is XML or HTML, optionally define an xpath to extract data from the content. Will trigger whenever the content at the xpath changes!
Basic Auth
A pipe (
|) separated username, password combo for standard HTTP authentication.Headers
Key, value pairs to be added as headers in all requests.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planPick off a Child Key
By default, Zapier gives you the entire payload of the webhook. If this is specified, Zapier will only grab the child key from the object(s) sent to Zapier. For example, given
{"contact": {"name": "Mike"}}, add "contact" here to only return{"name": "Mike"}. Traverse more deeply nested children by using dot-separated syntax. Line item payloads will run your Zap for each instance of the child key.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.URLRequired
We recommend not putting any query string arguments in the URL (use "Query String Params" below).
Query String Params
These params will be URL-encoded and appended to the URL when making the request. Note: If you specify nothing for this field, we will automatically encode and include every field from the previous step in the query string. If you don't want this, use the "Custom Request" action.
Send As JSON
If "yes", this dumps the results directly to a key (set below) as JSON. If "no", we simulate a form.
JSON key
Only used if As JSON.
Unflatten
By default we convert fields with double underscores into nested dictionaries. Select no here to turn this behavior off.
Basic Auth
A pipe (
|) separated username, password combo for standard HTTP authentication.Headers
Key, value pairs to be added as headers in all requests.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.URLRequired
Any URL with a querystring will be re-encoded properly.
Payload Type
Pay special attention to the proper mapping of the data below.
Data
These are key-value pairs that will form the data portion of the request. If you leave these empty, all fields from the previous step will be used. If you want to send your own raw JSON or form-encoded values here, please use the Custom Request action instead.
Wrap Request In Array
Wraps the request in an array if that is something the service requires.
File
A file object to be attached to the request. The request will automatically be converted to
multipart/form-data, with the above payload type defining the sub content-type for the data being passed.Unflatten
By default we convert fields with double underscores into nested dictionaries. Select no here to turn this behavior off.
Basic Auth
A pipe (
|) separated username, password combo for standard HTTP authentication.Headers
Key, value pairs to be added as headers in all requests.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
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How Highrise + Zendesk + Webhooks by Zapier Integrations Work
- Step 1: Authenticate Highrise, Zendesk, and Webhooks by Zapier.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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