Help Scout
When this happens...
HubSpotNew Form Submission
Then do this...
Help ScoutCreate Conversation From Customer

Turn form submissions into direct contact with customers! With this automation, every time a new form is submitted in HubSpot, Zapier will create a new conversation from your customer in Help Scout. This integration gives you the ability to create immediate contact, and tackle the tasks given right away for great customer service. You'll be able to see your email support requests and your contact form requests together in Help Scout thanks to this Zapier integration.

How It Works

  1. Receive a new form submission in HubSpot
  2. Zapier will create a new conversation from customer in Help Scout

What You Need

  • HubSpot account
  • Help Scout account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + HubSpot and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Conversation From Customer

Create a new conversation from a customer.

New Conversation

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New COS Blog Article

Triggered every time a new article is added to your HubSpot COS blog.

Add Note

Adds a note to existing conversation.

New Calendar Task

Triggers when a new Calendar Task is created. NOTE: This applies to HubSpot (Marketing), and not HubSpot CRM's tasks.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

HubSpot is your all-in-one stop for all of your marketing software needs.

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