Help Scout
When this happens...
Help ScoutNew Conversation
Then do this...
HubSpotCreate or Update Contact

Keep your sales and support teams on the same page with this Zapier automation. After you set it up, new conversations in Help Scout will automatically create new contacts in HubSpot - or update a contact if one already exists. That way, your sales team can chase leads that come in to the support queue with no extra effort on their part.

How this Help Scout-HubSpot integration works

  1. A new conversation is created in Help Scout
  2. Zapier creates a new contact in Salesforce, or updates an existing contact

Apps involved

  • Help Scout
  • HubSpot

Why Zapier?

Free

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Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + HubSpot and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation From Customer

Create a new conversation from a customer.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Create Customer

Creates a customer if it does not already exist.

New Conversation

Triggers when a new conversation is created.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New COS Blog Article

Triggered every time a new article is added to your HubSpot COS blog.

Add Contact to Workflow

Enroll a contact in a specific workflow.

New Calendar Task

Triggers when a new Calendar Task is created. NOTE: This applies to HubSpot (Marketing), and not HubSpot CRM's tasks.

Create Calendar Task

Creates a new Calendar Task.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

HubSpot is your all-in-one stop for all of your marketing software needs.

See HubSpot Integrations