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Create or update Salesforce contacts from new Help Scout conversations

  1. When this happensStep 1: Conversation Created

  2. Then do thisStep 2: Create or Update Contact

Keep your sales and support teams on the same page with this Zapier automation. After you set it up, new conversations in Help Scout will automatically create new contacts in HubSpot - or update a contact if one already exists. That way, your sales team can chase leads that come in to the support queue with no extra effort on their part.

How this Help Scout-HubSpot integration works

  1. A new conversation is created in Help Scout
  2. Zapier creates a new contact in Salesforce, or updates an existing contact

Apps involved

  • Help Scout
  • HubSpot
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Connect Help Scout + HubSpot in Minutes

It's easy to connect Help Scout + HubSpot and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantConversation Assigned

Triggers when a conversation is assigned to agent.

New Customer

Triggers when a new customer is added.

New Company

Triggers when a new company is added.

Company Recently Created or Updated

Triggers when a company recently created or updated.

New Deal

Triggers when a new deal is added.

InstantConversation Created

Triggers when a new conversation is created.

InstantTags Updated

Triggers when conversation tags are updated.

New Contact

Triggers when new contact is available.

Contact Recently Created or Updated

Triggers when a contact recently created or updated.

New Email Event

Triggers when all, or some specific new email event is available.