GoSquared Help & Support

What GoSquared Triggers and Actions are Supported?

Supported Triggers#

  • Live Chat Message - Triggers when a new Live Chat message is received.
  • User Exited Smart Group - Triggers when a user exits a specific Smart Group.
  • User Entered Smart Group - Triggers when a user enters a specific Smart Group.
  • Traffic Spike - Triggers when the number of currently online visitors goes above a certain threshold.
  • Traffic Dip - Triggers when the number of currently online visitors falls below a certain threshold.

Supported Actions#

  • Track Event - Tracks a new event in GoSquared.
  • Create or Update Profile - Create a new profile or update an existing one in People CRM.
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How to Get Started with GoSquared on Zapier

To start making Zaps with GoSquared, first you will need to connect the GoSquared site that you want to use with Zapier. When building a Zap, Click ‘Connect a New Account’.

Click to connect GoSquared

Next, you'll be asked enter your Zapier Site Key..

GoSquared Site Key

You can find you Site Key on the Zapier Services page in your GoSquared account.

GoSquared Zapier Key

If you have multiple GoSquared sites, there will be a different key for each site. You can use the Site Selector in GoSquared to choose which site to generate the key for.

GoSquared switch sites

Paste your key back into your Zapier account and then click “Continue”. If your API was entered correctly your GoSquared Site will now be successfully connected.

Click the pencil icon to change the name of the account to the name of your GoSquared Site.

GoSquared connection successful

Click "Test Account", if it works then you’re done!

To add another Site just repeat the above process with a different Site Key.

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Common Problems with GoSquared on Zapier

We don't have any common problems documented yet, but feel free to contact us so we can help you personally!

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Need More Help? - Our support team is happy to help -- send us a message

GoSquared is a customer analytics platform that brings together all your customer information in one place. GoSquared enables teams to easily search, discover and take action on their customer data, enabling them to acquire more customers, provide better support, and build a better product.

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