Connect ManageEngine ServiceDesk Plus Cloud and Google Chat to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate ManageEngine ServiceDesk Plus Cloud with Google Chat - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Asset" from ManageEngine ServiceDesk Plus Cloud.
Add your action
An action happens after the trigger—such as "Create Message" in Google Chat.
You’re connected!
Zapier seamlessly connects ManageEngine ServiceDesk Plus Cloud and Google Chat, automating your workflow.
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Frequently Asked Questions about ManageEngine ServiceDesk Plus Cloud + Google Chat integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ManageEngine ServiceDesk Plus Cloud and Google Chat
What are the prerequisites for integrating ManageEngine ServiceDesk Plus Cloud with Google Chat?
Before setting up the integration, ensure that you have administrative access to both manageEngine ServiceDesk Plus Cloud and Google Chat. You'll also need active accounts in both platforms and have API access enabled on your ServiceDesk Plus account.
How do you connect ManageEngine ServiceDesk Plus Cloud with Google Chat?
Our integration setup involves configuring triggers and actions between the two platforms. You need to authorize ManageEngine ServiceDesk Plus Cloud to send notifications to a Google Chat room via Webhooks. Once authorized, define what events in ServiceDesk should trigger messages in your chat, such as new ticket creation or status updates.
Can I customize the notifications sent from ManageEngine ServiceDesk Plus to Google Chat?
Yes, our system allows you to customize which events trigger a notification to Google Chat. For example, you can choose to send messages for new incidents or only when tickets are resolved. The message content can also be adjusted based on your preferences.
What types of triggers can initiate Google Chat notifications from ManageEngine ServiceDesk?
Triggers can include a variety of actions such as new ticket creation, ticket assignments, priority changes, and resolution updates within ManageEngine ServiceDesk Plus Cloud.
Are there limitations on the number of notifications that can be sent from ManageEngine to Google Chat?
The ability to send notifications is generally robust within the system limits of your accounts; however, excessive notification configurations might require adjustments based on API usage policies. It's important to devise a clear notification strategy that aligns with business needs without overwhelming users.
How secure is the integration between ManageEngine ServiceDesk and Google Chat?
We ensure that all interactions between ManageEngine ServiceDesk and Google Chat comply with standard security protocols like HTTPS for secure communications. Both platforms support OAuth2 for handling authorization securely.
What happens if there is a failure in sending a notification from ManageEngine to Google Chat?
In case of failures, our system logs error messages which can be reviewed by administrators. You may also receive alerts about any disruptions allowing you to troubleshoot quickly by checking network connectivity or reviewing Webhook configurations.
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Title
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Show to Requester
ActionWrite- Create Request
Creates a new request.
ActionWrite
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
- Sub Module
Try ItTriggerInstant- Create Change
Creates a new change.
ActionWrite - Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
ActionWrite
