Connect Jira Service Management and Google Chat to power AI-driven automation
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Launch your first automated workflow
Start with a template that brings Jira Service Management and Google Chat together. Build enterprise-grade automation in minutes.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Jira Service Management with Google Chat - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Request" from Jira Service Management.
Add your action
An action happens after the trigger—such as "Create Message" in Google Chat.
You’re connected!
Zapier seamlessly connects Jira Service Management and Google Chat, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- SiteRequired
- ProjectRequired
Try ItTriggerPolling- SiteRequired
- ProjectRequired
- Request TypeRequired
ActionWrite- Hangouts Chat RoomRequired
- Message TitleRequired
- Message Image URL
- Message Subtitle
- Message TextRequired
- Action Button Text
- Action Button URL
ActionWrite
- SiteRequired
- ProjectRequired
Try ItTriggerPolling- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite
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Practical ways you can use Jira Service Management and Google Chat
Send Google Chat alerts for updated customer requests
Using Zapier, support teams are kept in the loop as it automatically sends updates to Google Chat whenever a request in Jira Service Management is updated. This improves response times and keeps everyone aligned without manually checking systems.
Customer Support Ops
Notify IT team in Google Chat for new support requests
Zapier enables seamless communication for IT teams by automatically sending a Google Chat notification whenever a new request is created in Jira Service Management. This ensures the IT team is promptly informed and can address issues faster.
ITCreate Google Chat messages for new service desk requests
Zapier automates communication for Sales Ops by generating a Google Chat message whenever a new service desk request is generated in Jira Service Management. This ensures timely follow-ups and collaboration to address sales-related issues.
Sales Ops
