Send Slack channel notifications when Freshdesk tickets are updated

If you want to notify other teams in Slack when Freshdesk tickets are updated, tagged, or placed in a new status, this Zap is for you! Make your app team aware of customer feedback. Let your dev team know when customers appreciate the new updates.

How this works

  1. Freshdesk tickets are updated...
  2. Zapier looks for specific changes to the ticket...
  3. Zapier sends a Slack channel notification

Apps involved

  • Freshdesk
  • Filter by Zapier
  • Slack
Send Slack channel notifications when Freshdesk tickets are updated
Freshdesk integration logo

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Slack integration logo

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

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