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Freshdesk + RingCentral

Create tickets in Freshdesk from ended calls in RingCentral

Streamline your customer service with this efficient workflow. When a call ends in RingCentral, a ticket is instantly generated in Freshdesk, ensuring no task falls through the cracks and every customer issue is systematically tracked. Enhance your business productivity and improve your response times with this seamless integration.

Streamline your customer service with this efficient workflow. When a call ends in RingCentral, a ticket is instantly generated in Freshdesk, ensuring no task falls through the cracks and every customer issue is systematically tracked. Enhance your business productivity and improve your response times with this seamless integration.

  1. When this happens...
    RingCentralRingCentral
    Call Ended

    Triggers when a call has been ended.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • RingCentral triggers, actions, and search

    Call Ended

    Triggers when a call has been ended.

    Trigger
    Instant
    Try It
    • Type

    • StatusRequired

    Trigger
    Instant
    Try It
    • NameRequired

    • Allow Join before host

    • Mute Audio

    • Turn off camera for participants

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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ringcentral logo
ringcentral logo

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.

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