Create new Freshdesk tickets when Intercom users are tagged

Turn an oops into a wow with this integration. After you set it up, adding a "Bug" tag to your Intercom users will automatically create a new ticket in Freshdesk. That way, you can follow-up once everything is fixed.

How this Intercom-Freshdesk integration works

  1. A tag is added to an Intercom user
  2. Zapier creates a new ticket in Freshdesk

Apps involved

  • Intercom
  • Freshdesk
Create new Freshdesk tickets when Intercom users are tagged
Intercom integration logo

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

Freshdesk integration logo

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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