Freshdesk
When this happens...
IntercomNew Tag on a User
Then do this...
FreshdeskCreate Ticket

Turn an oops into a wow with this integration. After you set it up, adding a "Bug" tag to your Intercom users will automatically create a new ticket in Freshdesk. That way, you can follow-up once everything is fixed.

How this Intercom-Freshdesk integration works

  1. A tag is added to an Intercom user
  2. Zapier creates a new ticket in Freshdesk

Apps involved

  • Intercom
  • Freshdesk

Why Zapier?

Free

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Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New User

Triggers when a new user is created.

Add/Remove Tag on User

Attach or remove a tag on a specific user.

Lead Converted to User

Triggers when a lead converts to a user.

Create/Update User

Update a user within Intercom given their e-mail address.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

See Intercom Integrations